 I LOVE Twitter lists. They are an amazing listening tool, helping to bring order and clarify to the chaos that is the Twittersphere.
You can use them to easily simplify who you are following at any given moment on Twitter. While I follow many accounts, there are times where I ONLY want to know what a few of them are saying. So I have a Twitter list just for them. I love them so much, the second episode of my podcast, #StepUpYourSocial, was about how, when and why to use them. (You can listen to that episode at stepupyoursocial.com or wherever you stream podcasts). Whenever I run trainings on Twitter, I always highly recommend that people utilize this amazing tool. I even include it on my list of free tools you should be using but probably aren’t and recommend that even if your brand isn’t on Twitter, you have an account you can use to build lists and monitor your competitors, customers, influencers, etc. just as a way to keep tabs on your field. So yeah, I’m a fan. There are two types of lists: public and private. Public lists can be followed by anybody and they are visible through your profile. And whenever you add someone to such a list, they get a notification. They are public. Private lists on the other hand exist only for you. No one will ever know that such a list exists. No one can follow it or even find it unless they are logged in as you. And of course no one knows when you add them to it. They are private. But here’s the thing — nothing online is ever actually private. When I build private lists for political campaigns, I also give them overly-guarded innocuous names like “interesting” or “other campaigns.” I would never call them “competition,” “the enemy,” or, as we’ll soon see, “haters.” Likewise, when I work with businesses or nonprofits on developing their own listening tools or prepping them for crisis management, I always push them to do the same. Don’t call the trolls “trolls.” Call them “interesting accounts,” or “people to follow.” Why? you might ask. These are private lists. No one will ever know that they exist. Well, that’s true. Right up until it’s not. I was (and am) always afraid of hacking. I have run very large Twitter accounts and you never know what’s going to happen. If heaven forbid someone hacked into one of those accounts, it would be awful. Because they could post whatever they wanted. But there would be nothing incriminating or embarrassing in those accounts for them to find. Because our campaign doesn’t have “enemies” or “haters.” It has “accounts to follow” or “notables.” It would have to be a pretty quiet news day for that story to get written. Well as it turns out, my caution was extremely valid. Because Vice just reported on a bug that led to people being notified when they were added to... private lists. 😳 😳 😳 The bug was first noticed when a Vice reporter was added to a PRIVATE list called… you guessed it… “haters.” Who’s fault was this? Twitter’s of course! Who’s problem is it though (should it happen to you)? Yeah, YOU know. I always advise that you never put anything in writing you aren’t prepared to see in the paper. But that advice definitely goes beyond writing. Being in a sketchy Facebook Group — even if it’s a secret Group — can still come out. Having a secondary account you use online to talk about how hot or awesome you are… is stupid. And risky! And labeling Twitter lists, even private ones, with any name that would embarrass you were it to come out — is just a bad idea. Be smart out there y’all! The internet is our permanent record.  Step Up Your Social Ep. 8
Social media can be an overwhelming place, especially when you feel like you don't speak the language.
You’re scrolling through your social channels and you see a bunch of random letters tacked together — TIL, FWIW, IMHO — it can be hard to even know where to start. So in this episode we cover a list of social media acronyms you should know. This list is neither meant to be exhaustive nor fully up-to-date (since internet language is constantly evolving!). But in the meantime, you should probably know all of these acronyms if you want to keep up with your customers and your audience.
Any we missed? Tweet them at us using #StepUpYourSocial. In the meantime, HTH (Hope This Helps!). NOTE: This list was modified from a previous blog post I wrote which you can find here. Full Episode Transcript
Social media can feel like an overwhelming place, especially if you feel like you don’t speak the language. You’re scrolling through your social channels and you see a bunch of random letters tacked together — TIL, FWIW, IMHO — it can be hard to even know where to start.
So I put together a list of social media acronyms you should know. This list is modified from a blog post I wrote a while back which you can find at bit.ly/suys-acronyms. This list is neither meant to be exhaustive nor fully up-to-date (since internet language is constantly evolving!). But in the meantime, you should probably know all of these acronyms if you want to keep up with your customers and your audience. If you come across any others you aren’t sure about, Google can almost always provide an answer pretty quickly. But if you find yourself stumped, feel free to reach out on Twitter, Facebook (I’m at Reverbal Communications) or drop me an email at suys@reverbalcommunications.com and I’ll see if I can’t offer an assist. Without further ado, here are some social media acronyms that you should know:
TFW you open a book and find the author’s signature in it.” In other words, it’s a nice feeling that everyone knows and you are currently enjoying. Lean into it!
Any that I missed? Share them on Facebook or Twitter using the #StepUpYourSocial. In the meantime, HTH (Hope This Helps)!  Step Up Your Social Ep. 2
In episode 2 of #StepUpYourSocial, we tackle the important subject of Twitter lists.
One common complain about Twitter is that the platform can feel chaotic. Twitter lists are how you make order out of that chaos. They serve as an amazing listening tool, whether or not your brand is active on Twitter. Throughout the episode we cover:
The episode is available now. Listen here or wherever you listen to podcasts. That's right — we are now live across the podcast universe! Find us iTunes or the Google Play store, on Stitcher, Overcast, Spotify... If we aren't available yet in your podcast player of choice, let us know and we'll look into rectifying that. That's for listening. Subscribe today and then get back to telling your story!  Step Up Your Social Podcast, Episode 1
That's right! I've started a podcast.
It's called Step Up Your Social and it's intended to provide quick, actionable tips to help you master your social media. I plan on making these all "flash episodes," around 10 minutes long or less. That way you can hop in, learn something quick and get right back to work! Have a topic you want to hear me cover? Drop it in the comments, tweet it at me, or use the hashtag #StepUpYourSocial. In the inaugural episode, I discuss the difference between crossposting your comments and autoposting them. One of those is good, the other is very, very bad. Give a listen. And then get right back to telling your story! If you have tuned out this news completely for Memorial Day weekend, congratulations! If not, the biggest story in your varied timelines is probably about how the US is systematically removing children from their parents, many of whom came here seeking asylum (and all of whom came seeking a better life). The parents are being given no information as to where their children are being taken or when — if ever — they will get to see them again. To make matters worse, we are now learning that the US has lost children (thousands of them 😞😱😡) that are supposed to be in the system, and that many of these children are getting sold to human traffickers. This morning, Ivanka Trump tweeted a picture. The caption: “My ❤️! #SundayMorning”  While ordinarily, a picture like this would have gotten the Likes and the RTs rolling in, it could not have been more tone deaf to the world around it. Ivanka is not just President Trump’s daughter, she is also a senior member of his administration. A tweet does not live in a vacuum. A digital intern would have looked at this tweet and recommended to Ivanka she not post it, when the story of the weekend is lost children. But post it she did. And so the Quote Tweets rolled in:  David Roberts — Writer for Vox  Patton Oswalt — Comedian, Actor, Michelle McNamara's Husband  West Wing Reports  Jess Dweck — TV Writer As a general rule, pictures and videos of babies and puppies can be engagement gold. But while good content is important, it can't work without an awareness of context.
In other words: you can ignore the people; but rest assured, they are not going to ignore you. I use Twitter and Instagram a lot. Like a lot! Both of these platforms require precision with limited text. Sometimes it's easier for people to follow what you are trying to say by turning your short text into more than one paragraph. For a long time, I didn't know how to do that natively (in the app). So when needed, I'd draft my tweet or Instagram post in notepad and then copy and paste it into the platform. And that worked just fine. But it's annoying. Then one day, I noticed something that had been right there at my fingertips all this time. It's so obvious, I felt silly for not noticing it. I didn't want to tell people about it, because I assumed everyone else already knew. But I recently shared it on social and so many people let me know how excited they were. This little trick (if you can even call it that) solved a problem they had struggled with for years. Clearly it wasn't just me missing this little Twitter and Instagram hack. So many people told me they found it helpful, I just had to throw it up on the blog. So without any further ado, if you want to hit "Return" (or "Enter") when composing a tweet or an Instagram post, just hit the "123" button. (The same one you hit to get to your number keypad or your punctuation.) And the "Return" key will be right there waiting for you. That's it.   Pretty simple, right! 👍😀🎉 If you haven't already, connect with me on Twitter and Instagram. And if you have any hacks you think everyone would like to know, send them my way. I'd love to give you a h/t. It’s always best practice to read through an article before sharing it via social media. Sometimes a headline tells you most of what you need to know, and it’s okay to only skim the article, without reading every word. For example, if your local paper reports that a new baby panda was born at your zoo, you can pretty well trust you got the gist of the takeaway before even clicking on the link. It’s still a good idea to read through it, of course, just to be sure there are no critical takeaways/surprising angles towards the bottom of the page. But you are probably safe making assumptions about what you’ll find in the article. While reading through articles before you share them with your networks them is important, if the article in question is about you, it is EXTREMELY IMPORTANT! Yesterday, the Salt Lake Tribute named Senator Orrin Hatch “Utahn of the Year.” (Yep, apparently someone from Utah is a Utahn — good to know!) On its face, this is a pretty big honor. A significant paper from the state’s capital city named Hatch their person of the year. I can see why he would be excited to get that out far and wide to his networks. Unfortunately for him, the article didn’t exactly line up with the headline. The very first line of the article should have been a clue to even the most casual of readers: “These things are often misunderstood.” It then lays out what he has done to deserve such a title. • Hatch’s part in the dramatic dismantling of the Bears Ears and Grand Staircase-Escalante national monuments. • His role as chairman of the Senate Finance Committee in passing a major overhaul of the nation’s tax code. • His utter lack of integrity that rises from his unquenchable thirst for power. While the first two bullet points were clearly intended to be direct hits against Hatch, it is possible that he could wear both criticisms as points of pride. If he thinks it’s good to scale back national monuments and to raise working people’s taxes so that massive corporations can get a tax break, then he might have read the opening lines and been proud of his accomplishments. But of course the opening line of the article made clear that the Salt Lake Tribune editorial staff is far from impressed with their senior senator. And even if the intention of the first two bullet points confused him, that last one was pretty damn clear: “His utter lack of integrity that rises from his unquenchable thirst for power.” Oof. The article goes on to call him a liar who has long overstayed his welcome in Utah. It also says that if he doesn’t retire now, the voters should toss him from office in 2018. Double Oof. I read the article yesterday and thought — "Damn! This is brutal." But of course that’s not the story here. The story here is that while I read the article and found it brutal, Senator Hatch (and/or one of his aides) saw the article as well, but never read past the title before proudly shared the scathing op-ed with his Twitter network this morning.  Oof. Oof. Oof.
Let this be a lesson to you. Read the article you are sharing. ESPECIALLY if you are the subject. P.S. Do you know what the ratio is (in the context of Twitter)? It’s when you get waaay more responses to a tweet than likes or retweets. It’s typically a sign that people disagree with your message pretty vehemently, as supporters typically like or retweet, and comments tend to be criticisms of the message. Someone might say: dang, look at that ratio! So notice Hatch’s tweet has a 10:1 ratio. “Dang, look at that ratio!” I always say that the only constant in social media is change. I don’t write to tell you every time any little thing changes on a social channel — if I did you’d hear from me literally dozens of times per week. But not every update is worthy of a blog post or an email. Recently though, a few exciting updates have rolled out that are worth sharing. Instagram Hashtags You can now “follow” a hashtag on Instagram, just like you would follow an account. Once you follow a hashtag, Instagram will include top posts using it directly into your feed. To follow a hashtag, simply search for it on Instagram.  Then click “follow.”  Then you will start seeing relevant content showing up in your feed.  Twitter Threads I'm very excited about this update, although it’s a bit hard to follow Twitter’s logic. They recently doubled the character length for tweets from 140-280, thus making threads, and therefore this update, much less relevant. But they're not irrelevant, so it’s still an exciting update. If you aren’t familiar with the concept of threads, check out this blog post where I explain what they are and how they work (along with a bunch of other fun Twitter tricks and tips). Before, when you created a tweet thread, you had to keep responding to previous tweets. Which is fine, but can be clunky. If you don't reply to the most recent tweet in your thread, they get out of order and your thread becomes hard to follow. It can take a few moments for your tweet to post, meaning you have to sit tight with your thoughts, waiting for it to catch up. Now if you want to create a tweet thread, simply start typing your tweet. Below, next to the “tweet” button, you will see a plus. Click it and Twitter will open up another tweet for you. Keep going until you are finished and then you can send them all as a single unit.  BIG IMPROVEMENT, even if it's a little less relevant that it might have been a few months ago. Facebook Stories Facebook Stories aren’t new, but they have pretty much been getting ignored. Stories were Facebook’s response to Snapchat. They are small pieces of content — pictures, short videos or text — that disappear after 24 hours. They have all the fun Snapchat-style filters built in, along with a lot of other fun tools. Spend a few minutes in there and you will find tons of fun toys. And they are updated regularly. While Stories aren't new, what is new is that they are now available to Brand Pages. (Until recently, only personal pages could create Stories.) To access Facebook Stories for a Brand Page, you can use the new Facebook Creator app. Or, open the Facebook app on your phone or tablet (currently, Stories only work via mobile), and go to your Brand Page. Underneath where you it lets you “write something,” click “create story.”  Once you have finished creating your tiny, disappearing masterpiece, add it to your Story.  Then anyone who likes your page will see it at the top of their Facebook page anytime they login for the next 24 hours. It’s a great way to get in front of your audience and to cut through the clutter of the newsfeed. Quick note: you can also use Stories for Groups, and Events for which you have said you are attending. The Event feature in particular has the potential to be huge, in my opinion. Once people start using them, it will give everyone at a party, a concert, an event, etc. a way to create content and see what everyone around them is doing in real time. The engagement possibilities for that one are HUGE! Those are the three social media updates I’m most excited about at the moment. Your turn — any to add?
Social media moves fast. You need a good strategy, but also countless cute/clever/funny/helpful/interesting pieces of content day in and day out to make it work. If you are doing it regularly, you are going to occasionally make mistakes. The majority of the time, you will notice your error before anyone else does and you can delete your tweet or edit your post. Sometimes though, the only option is a response. In preparation for Black Friday, McDonald’s sent the following tweet into the world:  WHOOOOOOOOOPS! This wasn’t a typo or someone hitting send too fast. This was someone copy and pasting a note from an internal document, throwing it into Twitter or a third party scheduler, and letting it fly. They didn’t even wait until Black Friday to send it — the tweet went live on Thanksgiving. Now if you run a small business or manage your band or nonprofit’s social media account, you could simply delete this tweet. If you’re a behemoth like McDonald’s, not so much. You do have a few options though. You can:
McDonald’s went with option four, tweeting this the following morning:  While the follow up tweet didn’t get nearly as many retweets or likes as the original tweet, it did appease the internet, which is always hungry for a social media scandal.
You need look no further than the responses to see that the follow up fully appeased the Twitterverse. This time. But user beware: if you or your team require coffee to start the day, then by all means, have it on hand! If you are McDonald’s that really shouldn’t be a problem. 🙄 🙄 🙄 Since writing this post, Twitter has expanded the length of tweets from 140-280. While you might need NEED these hacks as often, every one of them is still worth understanding and will offer you a more complete toolkit when using Twitter. Twitter has also updated the way that you can create tweet threads. I wrote a blog post about the update. You can find it here. A while back, Jack and his Twitter crew talked about massively expanding Twitter’s iconic 140 character limit to 10,000! Predictably, the Twitterverse went crazy. So Jack relented. Sort of. While an individual tweet is still limited to 140 characters, Twitter has redefined what counts as a character. So while everything might still look/feel the same, you actually have quite a bit more room to get your thoughts out in a tweet these days than in the Twitter of old. Many of these changes happened below the radar of the non-avid Twitter user. So I thought it would be a good time for a round-up. Twitter is changing all the time. If I missed any new functionalities, let me know. I’d love to add them to my list. 1) GIFsA GIF, or a Graphics Interchange Format, is a short clip of a video or an animation set to repeat itself on an endless loop. Twitter now has a built in GIF library. If you haven’t played with yours yet, you are missing out on some serious storytelling fun! Why type “Sad!” when you can demonstrate it in a fun video format. To access the library, open up Twitter and start composing a new tweet. Then simply click on the GIF icon.  This will work on your computer, your tablet or your smartphone. Twitter will automatically populate a wide-array of GIF emotions to search through.  Click on the appropriate emotion and scroll through the many, many options. Or, search for the emotion/concept of your choice.  Once you have the perfect GIF, select it and it will be added as media to your tweet. And per the theme of this post — it will not count against your character count! Please note though, you cannot add a GIF to a tweet containing any other media, or as part of a Quote Tweet (more on Quote Tweets below). 2) PollsAnother fun option, built write into your tweet, is the ability to conduct a poll.  Once you have selected the option, you can input a series of “answers” to whatever question you choose to pose in your tweet. The default (and minimum option) is two “choices,” but click "+ Add a choice" and you can tack on a third or even a fourth.  When this fun tool was first rolled out, the only setting was for your poll to last for one day. But now, you can set your own length, ranging from 5 minutes to 7 days. To do that, just click on the poll length’s default “1 day” and set your desired length.  Obviously, since it’s on this list, a poll doesn’t count against your Tweet’s character count. If someone takes your poll, they will see the breakdown of votes by percentage. Voting is anonymous. You won’t know who took your poll, nor will anyone else. But it is a fun way to engage your audience and let them tell you directly what they think about any given question. Quick note: each “choice” is limited to 25 characters. Prepare accordingly. Also, like GIFs, you can’t insert a poll into a Quote Tweet or a tweet with media. 3) LinksOnce upon a time, every character in a link counted towards your character count. Obviously, this was extremely problematic — some links themselves are more than 140 characters! The original solution to this problem was the link shortener. bit.ly is the most famous, but there are others. Twitter eventually realized how untenable it was to have a platform that had become synonymous with news, forcing users to employ workarounds in order to share most news articles. So while you weren’t looking, they changed the way they count link characters. Whether it’s 12 characters or 1200 (eek — that would be quite a long url), all links now count as 23 characters. So keep bit.ly bookmarked for some of its other fun features. But never again waste time shortening a link just to save space. Twitter has got you covered.  4a) PicturesJust like GIFs and polls don’t count against your character limit, pictures and videos are likewise exempted from your count. You can add up to four pictures to any tweet that isn’t a Quote Tweet. Use your pictures to help tell you story. But don’t just tweet pictures. Be sure to always tell your audience why you are tweeting them. It should be easy when you still have ALL of your precious 140 of your characters to play with! 4b) Tagging PeopleMost regular Twitter users know that they can add pictures to a tweet (although I’m not sure how many realize their picture(s) aren't counting against their character count). This is a tool however that I’ve found few people are aware of. And if they are, I find many don't truly appreciate its power. When you add a picture (or 2, 3 or 4), you can “tag” people who are in the picture. I put tag in quotes because they don’t actually have to be in the photo for you to tag them. To do so is simple: after you add your picture, click “Who’s in this photo?”  You can then search for any Twitter user by name or handle and tag them in your photo. It’s important to note that you can’t differentiate which picture a particular user is in — you can just tag them in your pictures, generally. But the coolest part about this: you can add up to ten users to any tweet! That should help you save you a whole lot of space since now you don’t have to write out all those handles within your tweet in order to tag them. Quick note: some users have privacy settings that won’t allow them to be tagged in pictures. You can still tag them in your tweet, you just can’t tag them in your picture. 5) Quote TweetsI mentioned this concept earlier, with the promise to cover it shortly. This is a fun one. Once upon a time, if you wanted to retweet something, you had to do it sort of manually. You would take the tweet's content, add an RT before it and then send it to your users. This was problematic for numerous reasons, the biggest being tweet length. If a tweet was already 140 characters you couldn’t add an RT. And even if there were three characters to spare, you might not be able to add in the original sender’s handle. That led to awkward MTs, or modified tweets (if you don’t know this acronym, here's a bunch more you also might not yet know), where you retweeted an edited version of what someone else had already said. You could modify for length, content or accuracy, but whatever your reason, it certainly complicated the heart of the RT. So Twitter adapted. They changed the way RTs work. You still occasionally see old school RTs, but it’s rare. Then Twitter added the Quote Tweet. When you go to retweet on your tablet or your smartphone, you’ll see be asked if you want to Retweet or Quote Tweet. Or your computer, you’ll have the option to Retweet, or to “Add a comment…”  You can add a full 140 characters to your Quote Tweet. This can be a great tool to save space. If someone tweeted something and you want to expand on it, you don’t need to start with an explanation. You can even Quote Tweet one of your own tweets, in order to continue a thought. Quote Tweets are a great tool for building out longer thoughts. Take advantage of them! 6) RepliesSimilar to Quote Tweets, Twitter changed the way that replies work. It used to be that when you hit reply, Twitter automatically added the handle of the person who sent the original tweet, as well as any other handle tagged within. But Twitter realized that people were struggling with what came to be known as “tipping canoes:” Twitter conversations that were so full of handles that there was no place left to actually add your thoughts. So now when you hit reply, the original sender and all tagged handles will still automatically be tagged in your response, but they will be tagged outside of your actual tweet. Meaning you can respond to one handle, or a big group, without worrying about tipping that Twitter canoe. So let’s say that instead of Quote Tweeting a response to @BarackObama, I replied to him. I still have all 140 characters for my response.  Likewise, if I reply to @JimmyKimmel while he is thanking @SenatorCollins for doing the right thing on healthcare, they will both be tagged without taking away from my character count.  If you want to remove someone from your tags, just clicks on the list of names and you can deselect as you desire. But note, you can’t deselect the original sender’s handle. You are stuck with them. Don’t want to mention them? Then maybe don't reply to their tweet! Bonus) Thread TweetsOkay, that is six ways that Twitter now offers for us to get more of each and every tweet. But the Twitterverse still wasn’t satisfied and they are notorious for finding clever workarounds to problems that bother them. Sometimes what you have to say won’t fit into 140 characters, no matter how many other tools you have at your disposal. At that point, you can thread together your tweets to tell a longer story. Anytime you reply to a tweet, from anyone including yourself, Twitter will connect those two tweets with a blue line.  Notice that @nycsouthpaw is employing both a Quoted Tweet and a Thread in this example. So if you have a longer story to tell, break it up into tweetable chunks and then share it, one piece at a time. But be careful — they have to be in the right order, or they will be impossible to follow. To do this is simple: send your first tweet. Then reply to it. Then reply to that one. Then that one. And so on. FYI — Threading tweets like this is sometimes referred to as a Tweet Storm. There are many different ways people choose to differentiate a tweet from a threaded tweet. After all, your followers won’t know there’s more to come if you don’t tell them. The most common approaches are as follows:
ConclusionSo that’s six new(ish) ways to get more of your tweets and a bonus user hack you should know about. Do you have any additional tips or tricks you've found to get more out of Twitter? Respond in the comments and/or share them with me on Twitter. I want to hear from you! Want to learn more about any of the above concepts, or anything else about this often-perplexing platform? Book a class today to become a Super Twitterer.
 On Friday night, I went to see a Grammy winning bluegrass legend wow his crowd with songs spanning his 40+ year career.
Because I’m both a bluegrass nerd and a social media nerd, I streamed one of his songs via Facebook Live. It was late on a weekend night and it didn’t get a lot of views in real time. But over the next 36 hours or so, it was watched a few dozen times. (And now I can go back and rewatch the band anytime I want on my personal Facebook page!) But truth be told, by Sunday night, I wasn’t thinking about the video anymore than I was about the drive to and from the show. But then Monday morning, something interesting happened — my video was “liked” by the bluegrass legend it featured. Now let’s be clear: I don’t think that this artist liked the post himself (although he might have). More likely it was a member of his marketing or management team. But the notification that he had liked my video popped up, and I have to be honest — I got excited. Like, more excited than I probably should have. I work in social media for a living. I know how this works. I know he probably has some marketing agency liking positive mentions of him online. But you know what: it still got its intended effect out of me! Having him like my video felt like getting a high five or a quick hello from a bluegrass legend. Does that handshake mean that we are suddenly best friends? Of course not. Does it mean I can suddenly shred on the mandolin like he can? I wish! Am I still excited enough that I immediately want to tell all my friends about it? Yup. Liking that post cost him literally nothing (save for whatever he’s paying his agency to manage his social media—but that’s a story for another post). Yet it added to my excitement about the show. Social media serves many roles, not least of which is customer service and community relations. Think about yourself as a movie star. When you walk down the street, people recognize you. You can't stop and have lunch with every fan. You can’t even stop and take a picture with them all or you’d never get anywhere. But you can nod and smile to everyone who waves at you. That’s what a "like" or a "favorite" is on social media — it’s a head nod from a celebrity. It doesn’t suddenly make you best friends or ensure that they will buy your product/go see your next movie/buy your upcoming album. But it shows the fans that you are real, and that you respect them as people, not just as consumers. And it only takes as much time to create that connection as you need to give a single click of your mouse or tap on your phone. If you see a celebrity on the street, and you wave at them, you are going to tell your friends one of two stories: “Oh my goodness, I just say this famous person on State Street. It was so cool!” *** OR *** “I just saw this famous person on State Street. He was kind of a jerk.” You’re the celebrity. Which would you prefer?  We live in strange times. One person with a little ingenuity and a Twitter account or a YouTube channel can have greater reach than their local paper, and greater influence than even some in the national media. But for most of us, we log-on to social media to connect with our friends and family, to see what’s happening in the world and to share our opinions. We aren’t trying to build massive audiences—we just want to learn, to socialize and to share our opinions on the story of the day. And so often today, that story is about politics. We live in a social media age: never before have American politics moved so fast or felt so destructive. It feels like we are in an endless state of breaking news; CNN’s chyron writers can hardly keep up with the stories as they come rolling in. So let’s say you want to go online and get involved in the conversation, but you aren’t sure where to start. Then these ten tips might be for you. This list could apply to professional politicos and full-time activists, but I didn’t write it for them. Rather it’s intended for people with jobs, families, social lives and a million other things going on, but who still have a passion to change their community, if not the world. Tip 1 — If it didn’t happen on social media, it didn’t happen. This is the first rule of any campaign I’ve ever worked on, and it needn't be limited to traditional political campaigns. If you go to an event, no matter how well attended, consider all of those who didn’t attend. Some didn’t know about it, some couldn’t get off work, some live in other places. Talking about the events and meetings you attend both bring in new audiences in real time, and give more people a reason to attend such events in the future. Share your story via the social media platforms of your choice throughout the event. Quote speakers, share videos of exciting moments, talk about why you are there, what you are learning and how great a time you are having. Or else, it never really happened 😉 Tip 2 — Your story is your best asset All the facts and statistics in the world can’t compete with a personal story from someone in your community. Hearing that 23 million people will lose healthcare is powerful; hearing that YOU or YOUR BROTHER won’t be able to keep their healthcare, far more so. Your story doesn’t have to be tragic to be powerful. What got you active in the movement? Why do you care? What are the moments that shaped you? They are all part of your story. You don’t have to reveal your deepest, darkest secrets to put a personal spin on the story of the day. Tip 3 — Online organizing starts offline You will not sign up for a Twitter account today, and amass 100k followers over the next few weeks (if you do, contact me and let’s tell that story!). But connect with the people you already know in real life and let them know how to find you online. This can be at events and meetings, in your email signature, within Facebook Groups in which you are active, etc. The people who already know (and love) you will be much more receptive to your message than a group of strangers. And if your goal is to make a difference, it helps to have a receptive audience. Tip 4 — Support each other If you see someone getting attacked for speaking out, it’s okay to step up for them, just like you would in real life. If you aren’t comfortable getting involved publicly in an online debate (some can’t because of their jobs, others just aren’t comfortable with it), consider dropping a private note to the person under siege. Let them know you appreciate that they are fighting the good fight. If we cede the conversation to the bullies, we lose. We can’t all be outspoken activists, but we must support each other so that those who are in a position to engage won’t get shut down and pushed out of the conversation altogether. Tip 5 — Use Twitter lists as a listening tool I know a lot of people who don’t like Twitter because they find it too confusing. And I get that. At first glance, Twitter is chaos. But Twitter lists help bring order to the chaos. Utilizing them is free and easy, and you don’t even have to build your own — you can subscribe to someone else’s. Lists can be public or private:
Build lists of journalists, people who inspire you, friends, colleagues, etc.. And then get a free account with HootSuite or Tweetdeck and easily monitor them, on a timeframe that works for you. Lists only show content shared by those in your list. So if it’s a list of journalists, whenever you login, you can see all of their tweets in a manageable stream, and nothing else. Literally: order out of the chaos. This will help you stay informed and connected to many different groups of people in a way that won’t feel overwhelming. Tip 6 — The Power of Facebook Events Activists are, first and foremost, organizers. Sometimes, their goal is to use the internet as a tool to bring people together in real life. If that’s your goal, optimize your efforts. Facebook events are extremely powerful, but ONLY if used correctly. Don’t build a Facebook Event two days before an event. At that point, you have missed your window. If you can’t build it at least 4-6 weeks prior, you are not really taking advantage of this awesome tool. (Bear in mind, this is NOT applicable for birthday parties, community concerts, etc., where you can pretty much do whatever you want. This is for public events that you want to promote to a public audience.) Once your Event is built, invite people you think will want to attend and share it with your networks. Post about it on your wall, email it to your friends, tell people about it in real life and let them know they should join. Once you have a group of people who have said they are “interested” or “going” to your event, now it’s time to engage them. Every time you post an update in the event, everyone “interested” or “going” will get a notification. So it’s important not to annoy them (they can remove themselves from the event outright or simply from receiving notifications). My recommendation: post about once a week until the final two weeks prior to the actual event. Then ramp up as you get closer. But just about EVERY notification should not solicit, but rather excite. Buy your ticket today — solicitation This elected official will be at the event — EXCITING Did you mark your calendars yet for the big day? — solicitation We’re going to have cake from this awesome local bakery — EXCITING Don’t ask people to buy a ticket. Get them to ask you how they can buy a ticket!
Tip 7 — The Power of Facebook Groups Facebook sees Groups as a big part of their future and is investing heavily in them. Take advantage of this powerful online tool. Find groups of likeminded people and join them (you can explore Facebook’s countless Groups at Facebook.com/Groups). If you can’t find a group of like-minded people, start your own! The biggest strength of a Facebook Group is the same as the biggest strength of a Facebook Event: the notification! Every time someone in the Group posts, members get a notification. It’s a far better tool for talking to like-minded people than posting to your timeline and hoping it will get seen by the right people. Groups can be public, closed or private:
Tip 8 — The Power of Facebook live When it comes to Facebook reach and engagement, text is good. Pictures are better. Video is better still. And Facebook Live trumps them all. When you use Facebook Live, whatever your phone’s camera (or now your webcam!) is seeing is broadcasted over your timeline in real time. It’s a great way to share your events with a larger audience, to tell your story, to excite people about your events (you can go Live directly into a Facebook Event or Group) and so much more! If you haven’t tried it yet, you should. It’s a fun tool and will all but guarantee increased reach and engagement over your current content. Tip 9 — Know your tools If you are going to be spending time online, don’t spend that time spinning your gears. You need to understand the platforms you are using to ensure you are getting the most out of them. Knowing your tools includes important things like how to tag people on different platforms, how to schedule content, why people put a period (.) before a tag (@) on Twitter, as well as understanding the free analytics tools you have access to and so much more. Follow me on Twitter and/or Facebook for lots of awesome tips. Read through my blog for plenty of helpful explainers. Book one of my social media training classes for you and/or your cohort. Or simply head to Google whenever you are confused and read a blog post or watch a video explaining how or why something works. If you are asking the question, someone has probably answered it online. So stop spinning your wheels and start reading/watching/digging in. Tip 10 — Engage, educate, inspire
There are so many good people online, but sometimes the trolls and the bots are louder and more persistent. It’s our responsibility to come together and ensure that we don’t cede these valuable online spaces to the worst amongst us. Social media can be an amazing tool or a toxic wasteland. Let’s ensure the good are heard, engaged with and supported, and let’s not waste our time fighting with those who want nothing more than to draw blood. They aren’t worth the effort. You can make a difference in your community by setting an example, by educating your networks and by digging in rather than checking out. The internet isn’t the solution for all of life’s problems. But it is a great tool for organizing, learning and connecting. Know your tools, build your community, share your story online and work towards creating the world you know is possible. These are my ten tips. But this list is far from exhaustive. What would you add?  People often ask me why I love Twitter as much as I do (in case you are wondering, I love it. A LOT). I have so many reasons, but at this moment, I just want to share one.
There was just a coup in Turkey. That is a pretty big deal, to say the least. I have been scrolling through reports via Twitter for a good 35 minutes reading up on the latest developments. At the time of this writing, there isn’t much known, but there is SOME known. Out of curiosity, I headed over to my Facebook feed, just to see how relevant this massive international story was for my friends and family. I had to scroll through 41 posts to find anything mentioning the word Turkey. Forty-one. While Twitter might not have had all the facts, Facebook didn’t seem to even know that something was happening. While Facebook’s algorithm helps ensure that you see things that you are most likely to be interested in, it’s also slow and can be clunky as hell. Many people get their news exclusively from Facebook. A Pew Research study earlier this year found that 62% of people get their news from social media, with the vast majority relying on Facebook. Almost an hour after a coup broke out in a very complicated part of the world, those checking the “news” via Facebook know nothing about the story. At some point, Facebook’s algorithm will catch up with the events and people will have more info about Erdogan and Ankara and the PKK then they know what to do with. But by that time, the coup will probably be over. Twitter is reporting in real time while Facebook is working hard to try and figure out which stories might matter. I use both platforms on a constant basis and can’t imagine losing either. But when people ask me why I love Twitter, days like this are just one of a million reasons.  Twitter, and the internet in general, can be an overwhelming place if you don’t speak “the language.” While this list is neither meant to be exhaustive nor ever up-to-date up with an ever progressing set of terminology, these are some acronyms that you should know. Come across any others you aren’t sure about? Google can usually provide the answer pretty quickly. But don’t hesitate to reach out. I’ll be happy to get back to you. NP (No Problem). Without further ado, here are some Twitter (and general social media) acronyms that you should know:
Not sure if you are open to receive DMs from anyone? Here’s a blog post I wrote on the subject.
Any that I missed? Mention them in the comments, drop me a line or tag me online (Twitter or Facebook). In the meantime, HTH (Hope This Helps)!  While many businesses and organizations see social media as a burden—just one more to thing to deal with—a smart digital strategy can help a brand not just tell its story to new supporters (customers, clients, donors, fans...) it can build relationships and create advocates from within its supporter base. At its best, social media can be utilized to build a movement by:
From simple best practices to detailed strategic concepts, this presentation lays out a path to empower your supporters and strengthen your brand’s reach and engagement through social media. I will be giving this presentation at Social Media Breakfast Madison's upcoming event on February 17th. Learn more about this volunteer-run non-profit organization with a focus on social media and reserve your free tickets today. I gave this presentation at Madison Nonprofit Day. Here is what the Alnisa Allgood, the events creator, had to say: "Josh is an engaging and dynamic speaker / trainer. He presented a workshop for our annual nonprofit / social good conference— the Madison Nonprofit Day Conference. His workshop, "Using Social Media to Build a Movement" was very well received. The audience loved him. He received top scores in both presentation style and workshop structure. On Thursday night, Jeb Bush held a town hall in New Hampshire—a must win state for his struggling campaign. Looking at the pictures, it’s clear he packed the room. He proudly took to Twitter to report that the crowd was “400 strong.” Respectable turnout, no doubt about it.  Just a few hours away in Vermont however, Donald Trump was holding a much-publicized, much-covered rally. Despite the room having a capacity of 1400, his campaign distributed over 20,000 tickets. According to Trump’s Twitter account, they “could only get a fraction of this 25k crowd in.”  So on the same night, there were two events in two neighboring states. Both campaigns tweeted out recaps of their respective successes.
But here’s the thing: Jeb Bush could have said “we were standing room only in Peterborough last night.” He could have said “full house in NH.” He could have skipped describing the size of the of the crowd altogether—he had great photos to tell that story!—and spoken instead about how awesome his event was. But he didn’t. Instead, he told the world that his event was “400 strong.” Now 400 people is a lot of people. A LOT... for a local band. Or a high school soccer game. Or for a Rick Santorum rally*. But it’s really not all that impressive for a presidential candidate with a $100 million war chest and the resources that Bush has at his disposal. And it REALLY doesn’t seem like that much when you see Trump bragging about his YUUUUGE numbers from right down the road. What’s the point? You can brag about turnout without mentioning numbers. Had Jeb left it at “full house” or “standing room only”, we could have imagined the size of the event and been impressed that he filled the room. Instead, he gave us a number. Compared to Trump’s, it just seems paltry. Takeaway If your numbers are extraordinary, you might consider sharing them. Otherwise, just talk about the quality of your crowd and the substance of your event and don’t get caught up reporting on quantity. There’s little potential gain and a decent amount of potential risk. *Feel free to substitute Santorum with the undercard candidate of your choice.  @ReverbalC is close to gaining 1000 Twitter followers. To celebrate, we're giving away free Twitter audits to two of our awesome followers.
Once the account reaches 1000 followers, we will choose two followers at random and offer them an in-depth analysis of what they are doing well on their page, and what they could be doing better. To be entered to win, just make sure you are following @ReverbalC on Twitter. Have friends or colleagues you think would benefit from a professional Twitter audit? Share this contest with your networks. Be sure and tag Reverbal Communications on Facebook and Twitter so we can retweet and share your messages. Thanks for being such a great part of our community!  Twitter has over 300 million monthly active users who combined send over 500 million tweets PER DAY! Two thirds of users say they use the platform as a source for news. Every day, countless users are interacting with brands, learning about new products, making decisions regarding charitable giving, voting, what music to listen to, what restaurant to eat at, what museum to visit and so much more. So here’s a question: Are you and your brand making the most of this awesome platform? Have a vague understanding that Twitter is important, but you are not sure where to start? Let’s do a Twitter 101. Use Twitter everyday, but you’re still not sure that you and your brand aren’t getting the most out of the platform? Let’s do an advanced training. Regardless of where you are, if you are ready to take your Twitter journey to the next level, contact me today. I’ll help you Become a Super Twitterer! We’ll cover topics like:
Trainings for you and your team can be conducted on-site or remotely. I’ve worked with local, statewide and national political campaigns, nonprofits, small businesses, bands, artists, authors and journalists and more who wanted to better tell their digital story. Ready to tell yours? I also train people to become Facebook Ninjas, Instagram Champions and more. Learn more about how we might work together. What People Have Said About Working With Me"Josh is a social media maven who wants to help others improve. I have benefited from Josh’s expertise firsthand, and as a result feel more confident using social media to empower more good in the community. Josh is an effective and patient teacher, responsive, thoughtful and practical."
-Renee Moe, President & CEO, United Way of Dane County "Josh is a wizard. We just had a three hour training with him and feel like we have more than a clue how to promote our band and stay in touch with music lovers everywhere." -Sims Delaney-Potthoff, Mandolinist and Bandleader, Harmonious Wail Received a few hours of consulting from [Josh] today. Best money I've spent in a long, long time. -Philip Crawford, Manifestly and Political Strategist "My staff and I attended your training... and were absolutely blown away by the presentation and quality of content. To say we took away a ton is a vast understatement! I don't think I've ever been in a training more engaging and insightful, PLUS my team is beaming with motivation and excitement to hit the ground running! Massive THANK YOU, Josh, for your wisdom and expert advice on how to use social media to grow Jenerate Wellness. You're top-notch!" -Jen Rudis, Jenerate Wellness  I don't know you. But I want to! If you use Twitter as a way to communicate with clients, potential clients, supporters or fans, you want to make it as easy as possible for people to contact you on through the platform. Anyone can always tweet at you, but sometimes people want to share something privately (good, bad or otherwise). That is where Direct Messages (DMs) come into play. Your account can be set up so that you can only receive DMs from people who you follow AND who follow you. But that means that if you are an organization or a business, and someone wants to reach out to you privately--if you don’t follow them on Twitter, they won't be able to do so. Good news: It's an easy fix! First, let's check your current status. To do this, simply go to your Twitter Settings:  Then go to the "Security and privacy" tab:  Once there, scroll all the way to the bottom and ensure that you have toggled on “Receive Direct Messages from Anyone.”  That’s it. Now any current or potential customer, fan, volunteer, or supporter can start a private conversation. Have questions? Drop me a private DM on Twitter (even if I don't already follow you!).
There are countless tools and sites out there to help optimize your social media presence. I want to share one that offers a great solution to a very common problem. The problem How often have you logged onto Twitter and seen people in your feed posting links to their Instagram pics? Probably pretty often. And how often have you actually clicked through to see those pictures? Probably a lot less often, right? Fair enough. Who wants to click a link to see if the content is worth exploring? Wouldn’t it be nice if, without any extra work, you could post your actual Instagram pictures (as opposed to links to those awesome pictures) directly to Twitter, just like you can post them directly to Facebook? You can! And it’s easy. Let me explain. Why post to Instagram at all? You could post your pictures directly to Twitter, skipping over Instagram outright. But Instagram has amazing filters and very engaged audiences. The goal isn’t to minimize networks—rather it’s to minimize the amount of work it takes you to positively engage with multiple networks. Instagram is owned by Facebook, posting there directly is as easy as hitting share. But when you try to cross-post to Twitter, they only tweet out a link. They are seeking to drive your followers away from Twitter and to Instagram. Which might be good for them. But it’s not good for you. The solution It’s simple. Set up an account with “If This, Then That.” (www.IFTTT.com) Once you have an account, you can set up all kinds of cool tools (they call them recipes).
Clearly, there’s plenty you can do with this site. But to solve this particular problem: sign up, set up a recipe so that IF you post a picture to Instagram, THEN it will share it to Twitter. You can search around in their “Recommended Recipes” or just follow this link. Give IFTTT access to both your Instagram and Twitter accounts and confirm the recipe. Then anytime you post a picture to Instagram, it will automatically tweet out the same picture to your Twitter network. With no additional work, you will reach twice as many networks! (3x if you are already sharing directly from Instagram to Facebook.) Now instead of your feed looking like this:  It will look like this:    Which do you think are going to get higher engagement rates?
Let me know if you need help setting up your recipes. Happy sharing!  Say it ten times: "if it didn't happen on social media, it didn't happen."
Then say it a few more times, just for good measure. Make sure it's fully ingrained. Then incorporate this simple lesson into your digital strategy. If it didn't happen on social media, it didn't happen.  A tweet is a 140 characters. You can add links, pictures, even videos. But you get 140 characters to express yourself, no more.
The same used to be true of a direct message (DM) sent through Twitter. No more. As of this week, Twitter is allowing users to really open up and speak their mind… so long as their mind’s thoughts are directed at a single individual. Twitter has officially raised the character limit of a DM from 140 to 1000. It makes sense (in the opinion of someone sporadically who uses DMs). I don’t worry as much about making everything retweetable or even digestible in a single DM, the way that I would in a tweet. I just hit send when I’m almost out of characters, no matter where I am in the sentence (I personally will not send a DM mid-word, although I am sure plenty of folks do). Then I just keep typing. If you have never connected with someone through a DM, give it a shot. Not sure who to write? Drop me a line and start enjoying all of that roomy new messaging real estate. One note: if you try through your phone or tablet and you are still limited to your 140 characters, you probably just need to update Twitter on your device. If you do that and it still doesn’t solve the problem, drop me a (short) DM, or an email, and we can brainstorm it together. Happy long-form messaging. |
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