 Step Up Your Social Podcast, Episode 1
That's right! I've started a podcast.
It's called Step Up Your Social and it's intended to provide quick, actionable tips to help you master your social media. I plan on making these all "flash episodes," around 10 minutes long or less. That way you can hop in, learn something quick and get right back to work! Have a topic you want to hear me cover? Drop it in the comments, tweet it at me, or use the hashtag #StepUpYourSocial. In the inaugural episode, I discuss the difference between crossposting your comments and autoposting them. One of those is good, the other is very, very bad. Give a listen. And then get right back to telling your story! If you work with people, you should have a photo/media library. Period. Taking pictures of your customers/fans/community will help you tell your story in real time. It will also help ensure you have great content to use for years to come. There’s no shortage of stock photography on the internet, but none of it has your team members in it, or your customers wearing/using/engaging with your products, or events taking place in neighborhoods where you live. You don’t need to be an amazing photographer to build a photo library, you just need to pull out your smartphone and start taking pictures. If you have multiple team members, you should all take photos regularly to ensure as many different shots as possible of any given event, sale, party, etc. But that’s where things gets complicated. If several members of your team are taking photos, then those photos are spread out across several different phones and devices. There are many services out there that aim to solve this problem. Dropbox, Google Drive, Amazon Photos… all of them can do it. But they are all clunky and slow, and therefore unlikely to be used regularly and reliably. And if you aren’t sharing all your photos, the system isn’t working. Here’s the good news: If every member of your team uses at least one Apple product, Shared iCloud Drives are the simplest solution you can imagine to solve this annoying problem. Adding photos to a Shared Drive takes three clicks of the screen. Literally. And then everyone with access will have all shared photos and videos right on their phones and other Apple devices. To add a photo(s)/video(s) to a Shared Drive, simply open up the media on your phone you want to share. Then click in the share box in the bottom left of the screen.  At this point you can email or text the photo, or you can share it to Twitter, Instagram or Facebook. But don’t do any of that. Select the rainbow icon labeled iCloud Photo Sharing.  The name of my Shared Album is Reverbal Communications. Click next to Shared Album and you can add your media to any existing Shared Drive you're a part of, or you can create a new one. Optionally: you can add text or message to accompany your photo. I highly recommend you do this, both for your own sake, and for the sake of your team members. Say where you were, what you were doing, who is in the photo(s)/video(s) and any other information your team should know. You can add a message or a note for an individual piece of media, or a group of pictures/videos. Whatever you choose to share will be commented on individually or as a unit.  Then just hit post and everyone in the Shared Drive will get a notification that there is new media in the Shared Drive. When you open up the Shared Drive, you can toggle between Photos and People.  To invite new people to the Drive, go to People and then click “Invite People.”  They can only accept your invitation if they have an iCloud enabled device (a Mac computer, phone or tablet). You can invite them through their email or phone number, so long as that contact info is associated with an iCloud account.
Shared Drives are a great tool for placing all media at the fingertips of everyone on your team. You can have as many as you want too, so maybe have one accessible to interns or revolving staffers, and another for senior staffers/stakeholders. Or you have different Shared Drives for different parts of your team. Whatever works for you and your organization. Have questions? Hit me up. I’m here to help you and you team get started building your Digital Media Library. Check out some other iPhone tips and tricks. Have any favorite secret iOS tips, tricks, tools or hacks that you love? Share them in the comments!  Getting Started With Facebook Notes Ever wanted to spice up your Facebook post, but didn't know how? With a Facebook Note, you can add a cover photo, as well as pictures and GIFs throughout your posts. You can also format your text with bold and italics, bullet and numbered lists, hyperlinks and much more. So instead of just another boring picture, your post can look like this:   If you have tuned out this news completely for Memorial Day weekend, congratulations! If not, the biggest story in your varied timelines is probably about how the US is systematically removing children from their parents, many of whom came here seeking asylum (and all of whom came seeking a better life). The parents are being given no information as to where their children are being taken or when — if ever — they will get to see them again. To make matters worse, we are now learning that the US has lost children (thousands of them 😞😱😡) that are supposed to be in the system, and that many of these children are getting sold to human traffickers. This morning, Ivanka Trump tweeted a picture. The caption: “My ❤️! #SundayMorning”  While ordinarily, a picture like this would have gotten the Likes and the RTs rolling in, it could not have been more tone deaf to the world around it. Ivanka is not just President Trump’s daughter, she is also a senior member of his administration. A tweet does not live in a vacuum. A digital intern would have looked at this tweet and recommended to Ivanka she not post it, when the story of the weekend is lost children. But post it she did. And so the Quote Tweets rolled in:  David Roberts — Writer for Vox  Patton Oswalt — Comedian, Actor, Michelle McNamara's Husband  West Wing Reports  Jess Dweck — TV Writer As a general rule, pictures and videos of babies and puppies can be engagement gold. But while good content is important, it can't work without an awareness of context.
In other words: you can ignore the people; but rest assured, they are not going to ignore you. I always say that the only constant in social media is change. I don’t write to tell you every time any little thing changes on a social channel — if I did you’d hear from me literally dozens of times per week. But not every update is worthy of a blog post or an email. Recently though, a few exciting updates have rolled out that are worth sharing. Instagram Hashtags You can now “follow” a hashtag on Instagram, just like you would follow an account. Once you follow a hashtag, Instagram will include top posts using it directly into your feed. To follow a hashtag, simply search for it on Instagram.  Then click “follow.”  Then you will start seeing relevant content showing up in your feed.  Twitter Threads I'm very excited about this update, although it’s a bit hard to follow Twitter’s logic. They recently doubled the character length for tweets from 140-280, thus making threads, and therefore this update, much less relevant. But they're not irrelevant, so it’s still an exciting update. If you aren’t familiar with the concept of threads, check out this blog post where I explain what they are and how they work (along with a bunch of other fun Twitter tricks and tips). Before, when you created a tweet thread, you had to keep responding to previous tweets. Which is fine, but can be clunky. If you don't reply to the most recent tweet in your thread, they get out of order and your thread becomes hard to follow. It can take a few moments for your tweet to post, meaning you have to sit tight with your thoughts, waiting for it to catch up. Now if you want to create a tweet thread, simply start typing your tweet. Below, next to the “tweet” button, you will see a plus. Click it and Twitter will open up another tweet for you. Keep going until you are finished and then you can send them all as a single unit.  BIG IMPROVEMENT, even if it's a little less relevant that it might have been a few months ago. Facebook Stories Facebook Stories aren’t new, but they have pretty much been getting ignored. Stories were Facebook’s response to Snapchat. They are small pieces of content — pictures, short videos or text — that disappear after 24 hours. They have all the fun Snapchat-style filters built in, along with a lot of other fun tools. Spend a few minutes in there and you will find tons of fun toys. And they are updated regularly. While Stories aren't new, what is new is that they are now available to Brand Pages. (Until recently, only personal pages could create Stories.) To access Facebook Stories for a Brand Page, you can use the new Facebook Creator app. Or, open the Facebook app on your phone or tablet (currently, Stories only work via mobile), and go to your Brand Page. Underneath where you it lets you “write something,” click “create story.”  Once you have finished creating your tiny, disappearing masterpiece, add it to your Story.  Then anyone who likes your page will see it at the top of their Facebook page anytime they login for the next 24 hours. It’s a great way to get in front of your audience and to cut through the clutter of the newsfeed. Quick note: you can also use Stories for Groups, and Events for which you have said you are attending. The Event feature in particular has the potential to be huge, in my opinion. Once people start using them, it will give everyone at a party, a concert, an event, etc. a way to create content and see what everyone around them is doing in real time. The engagement possibilities for that one are HUGE! Those are the three social media updates I’m most excited about at the moment. Your turn — any to add?
Social media moves fast. You need a good strategy, but also countless cute/clever/funny/helpful/interesting pieces of content day in and day out to make it work. If you are doing it regularly, you are going to occasionally make mistakes. The majority of the time, you will notice your error before anyone else does and you can delete your tweet or edit your post. Sometimes though, the only option is a response. In preparation for Black Friday, McDonald’s sent the following tweet into the world:  WHOOOOOOOOOPS! This wasn’t a typo or someone hitting send too fast. This was someone copy and pasting a note from an internal document, throwing it into Twitter or a third party scheduler, and letting it fly. They didn’t even wait until Black Friday to send it — the tweet went live on Thanksgiving. Now if you run a small business or manage your band or nonprofit’s social media account, you could simply delete this tweet. If you’re a behemoth like McDonald’s, not so much. You do have a few options though. You can:
McDonald’s went with option four, tweeting this the following morning:  While the follow up tweet didn’t get nearly as many retweets or likes as the original tweet, it did appease the internet, which is always hungry for a social media scandal.
You need look no further than the responses to see that the follow up fully appeased the Twitterverse. This time. But user beware: if you or your team require coffee to start the day, then by all means, have it on hand! If you are McDonald’s that really shouldn’t be a problem. 🙄 🙄 🙄 Since writing this post, Twitter has expanded the length of tweets from 140-280. While you might need NEED these hacks as often, every one of them is still worth understanding and will offer you a more complete toolkit when using Twitter. Twitter has also updated the way that you can create tweet threads. I wrote a blog post about the update. You can find it here. A while back, Jack and his Twitter crew talked about massively expanding Twitter’s iconic 140 character limit to 10,000! Predictably, the Twitterverse went crazy. So Jack relented. Sort of. While an individual tweet is still limited to 140 characters, Twitter has redefined what counts as a character. So while everything might still look/feel the same, you actually have quite a bit more room to get your thoughts out in a tweet these days than in the Twitter of old. Many of these changes happened below the radar of the non-avid Twitter user. So I thought it would be a good time for a round-up. Twitter is changing all the time. If I missed any new functionalities, let me know. I’d love to add them to my list. 1) GIFsA GIF, or a Graphics Interchange Format, is a short clip of a video or an animation set to repeat itself on an endless loop. Twitter now has a built in GIF library. If you haven’t played with yours yet, you are missing out on some serious storytelling fun! Why type “Sad!” when you can demonstrate it in a fun video format. To access the library, open up Twitter and start composing a new tweet. Then simply click on the GIF icon.  This will work on your computer, your tablet or your smartphone. Twitter will automatically populate a wide-array of GIF emotions to search through.  Click on the appropriate emotion and scroll through the many, many options. Or, search for the emotion/concept of your choice.  Once you have the perfect GIF, select it and it will be added as media to your tweet. And per the theme of this post — it will not count against your character count! Please note though, you cannot add a GIF to a tweet containing any other media, or as part of a Quote Tweet (more on Quote Tweets below). 2) PollsAnother fun option, built write into your tweet, is the ability to conduct a poll.  Once you have selected the option, you can input a series of “answers” to whatever question you choose to pose in your tweet. The default (and minimum option) is two “choices,” but click "+ Add a choice" and you can tack on a third or even a fourth.  When this fun tool was first rolled out, the only setting was for your poll to last for one day. But now, you can set your own length, ranging from 5 minutes to 7 days. To do that, just click on the poll length’s default “1 day” and set your desired length.  Obviously, since it’s on this list, a poll doesn’t count against your Tweet’s character count. If someone takes your poll, they will see the breakdown of votes by percentage. Voting is anonymous. You won’t know who took your poll, nor will anyone else. But it is a fun way to engage your audience and let them tell you directly what they think about any given question. Quick note: each “choice” is limited to 25 characters. Prepare accordingly. Also, like GIFs, you can’t insert a poll into a Quote Tweet or a tweet with media. 3) LinksOnce upon a time, every character in a link counted towards your character count. Obviously, this was extremely problematic — some links themselves are more than 140 characters! The original solution to this problem was the link shortener. bit.ly is the most famous, but there are others. Twitter eventually realized how untenable it was to have a platform that had become synonymous with news, forcing users to employ workarounds in order to share most news articles. So while you weren’t looking, they changed the way they count link characters. Whether it’s 12 characters or 1200 (eek — that would be quite a long url), all links now count as 23 characters. So keep bit.ly bookmarked for some of its other fun features. But never again waste time shortening a link just to save space. Twitter has got you covered.  4a) PicturesJust like GIFs and polls don’t count against your character limit, pictures and videos are likewise exempted from your count. You can add up to four pictures to any tweet that isn’t a Quote Tweet. Use your pictures to help tell you story. But don’t just tweet pictures. Be sure to always tell your audience why you are tweeting them. It should be easy when you still have ALL of your precious 140 of your characters to play with! 4b) Tagging PeopleMost regular Twitter users know that they can add pictures to a tweet (although I’m not sure how many realize their picture(s) aren't counting against their character count). This is a tool however that I’ve found few people are aware of. And if they are, I find many don't truly appreciate its power. When you add a picture (or 2, 3 or 4), you can “tag” people who are in the picture. I put tag in quotes because they don’t actually have to be in the photo for you to tag them. To do so is simple: after you add your picture, click “Who’s in this photo?”  You can then search for any Twitter user by name or handle and tag them in your photo. It’s important to note that you can’t differentiate which picture a particular user is in — you can just tag them in your pictures, generally. But the coolest part about this: you can add up to ten users to any tweet! That should help you save you a whole lot of space since now you don’t have to write out all those handles within your tweet in order to tag them. Quick note: some users have privacy settings that won’t allow them to be tagged in pictures. You can still tag them in your tweet, you just can’t tag them in your picture. 5) Quote TweetsI mentioned this concept earlier, with the promise to cover it shortly. This is a fun one. Once upon a time, if you wanted to retweet something, you had to do it sort of manually. You would take the tweet's content, add an RT before it and then send it to your users. This was problematic for numerous reasons, the biggest being tweet length. If a tweet was already 140 characters you couldn’t add an RT. And even if there were three characters to spare, you might not be able to add in the original sender’s handle. That led to awkward MTs, or modified tweets (if you don’t know this acronym, here's a bunch more you also might not yet know), where you retweeted an edited version of what someone else had already said. You could modify for length, content or accuracy, but whatever your reason, it certainly complicated the heart of the RT. So Twitter adapted. They changed the way RTs work. You still occasionally see old school RTs, but it’s rare. Then Twitter added the Quote Tweet. When you go to retweet on your tablet or your smartphone, you’ll see be asked if you want to Retweet or Quote Tweet. Or your computer, you’ll have the option to Retweet, or to “Add a comment…”  You can add a full 140 characters to your Quote Tweet. This can be a great tool to save space. If someone tweeted something and you want to expand on it, you don’t need to start with an explanation. You can even Quote Tweet one of your own tweets, in order to continue a thought. Quote Tweets are a great tool for building out longer thoughts. Take advantage of them! 6) RepliesSimilar to Quote Tweets, Twitter changed the way that replies work. It used to be that when you hit reply, Twitter automatically added the handle of the person who sent the original tweet, as well as any other handle tagged within. But Twitter realized that people were struggling with what came to be known as “tipping canoes:” Twitter conversations that were so full of handles that there was no place left to actually add your thoughts. So now when you hit reply, the original sender and all tagged handles will still automatically be tagged in your response, but they will be tagged outside of your actual tweet. Meaning you can respond to one handle, or a big group, without worrying about tipping that Twitter canoe. So let’s say that instead of Quote Tweeting a response to @BarackObama, I replied to him. I still have all 140 characters for my response.  Likewise, if I reply to @JimmyKimmel while he is thanking @SenatorCollins for doing the right thing on healthcare, they will both be tagged without taking away from my character count.  If you want to remove someone from your tags, just clicks on the list of names and you can deselect as you desire. But note, you can’t deselect the original sender’s handle. You are stuck with them. Don’t want to mention them? Then maybe don't reply to their tweet! Bonus) Thread TweetsOkay, that is six ways that Twitter now offers for us to get more of each and every tweet. But the Twitterverse still wasn’t satisfied and they are notorious for finding clever workarounds to problems that bother them. Sometimes what you have to say won’t fit into 140 characters, no matter how many other tools you have at your disposal. At that point, you can thread together your tweets to tell a longer story. Anytime you reply to a tweet, from anyone including yourself, Twitter will connect those two tweets with a blue line.  Notice that @nycsouthpaw is employing both a Quoted Tweet and a Thread in this example. So if you have a longer story to tell, break it up into tweetable chunks and then share it, one piece at a time. But be careful — they have to be in the right order, or they will be impossible to follow. To do this is simple: send your first tweet. Then reply to it. Then reply to that one. Then that one. And so on. FYI — Threading tweets like this is sometimes referred to as a Tweet Storm. There are many different ways people choose to differentiate a tweet from a threaded tweet. After all, your followers won’t know there’s more to come if you don’t tell them. The most common approaches are as follows:
ConclusionSo that’s six new(ish) ways to get more of your tweets and a bonus user hack you should know about. Do you have any additional tips or tricks you've found to get more out of Twitter? Respond in the comments and/or share them with me on Twitter. I want to hear from you! Want to learn more about any of the above concepts, or anything else about this often-perplexing platform? Book a class today to become a Super Twitterer.
 We live in strange times. One person with a little ingenuity and a Twitter account or a YouTube channel can have greater reach than their local paper, and greater influence than even some in the national media. But for most of us, we log-on to social media to connect with our friends and family, to see what’s happening in the world and to share our opinions. We aren’t trying to build massive audiences—we just want to learn, to socialize and to share our opinions on the story of the day. And so often today, that story is about politics. We live in a social media age: never before have American politics moved so fast or felt so destructive. It feels like we are in an endless state of breaking news; CNN’s chyron writers can hardly keep up with the stories as they come rolling in. So let’s say you want to go online and get involved in the conversation, but you aren’t sure where to start. Then these ten tips might be for you. This list could apply to professional politicos and full-time activists, but I didn’t write it for them. Rather it’s intended for people with jobs, families, social lives and a million other things going on, but who still have a passion to change their community, if not the world. Tip 1 — If it didn’t happen on social media, it didn’t happen. This is the first rule of any campaign I’ve ever worked on, and it needn't be limited to traditional political campaigns. If you go to an event, no matter how well attended, consider all of those who didn’t attend. Some didn’t know about it, some couldn’t get off work, some live in other places. Talking about the events and meetings you attend both bring in new audiences in real time, and give more people a reason to attend such events in the future. Share your story via the social media platforms of your choice throughout the event. Quote speakers, share videos of exciting moments, talk about why you are there, what you are learning and how great a time you are having. Or else, it never really happened 😉 Tip 2 — Your story is your best asset All the facts and statistics in the world can’t compete with a personal story from someone in your community. Hearing that 23 million people will lose healthcare is powerful; hearing that YOU or YOUR BROTHER won’t be able to keep their healthcare, far more so. Your story doesn’t have to be tragic to be powerful. What got you active in the movement? Why do you care? What are the moments that shaped you? They are all part of your story. You don’t have to reveal your deepest, darkest secrets to put a personal spin on the story of the day. Tip 3 — Online organizing starts offline You will not sign up for a Twitter account today, and amass 100k followers over the next few weeks (if you do, contact me and let’s tell that story!). But connect with the people you already know in real life and let them know how to find you online. This can be at events and meetings, in your email signature, within Facebook Groups in which you are active, etc. The people who already know (and love) you will be much more receptive to your message than a group of strangers. And if your goal is to make a difference, it helps to have a receptive audience. Tip 4 — Support each other If you see someone getting attacked for speaking out, it’s okay to step up for them, just like you would in real life. If you aren’t comfortable getting involved publicly in an online debate (some can’t because of their jobs, others just aren’t comfortable with it), consider dropping a private note to the person under siege. Let them know you appreciate that they are fighting the good fight. If we cede the conversation to the bullies, we lose. We can’t all be outspoken activists, but we must support each other so that those who are in a position to engage won’t get shut down and pushed out of the conversation altogether. Tip 5 — Use Twitter lists as a listening tool I know a lot of people who don’t like Twitter because they find it too confusing. And I get that. At first glance, Twitter is chaos. But Twitter lists help bring order to the chaos. Utilizing them is free and easy, and you don’t even have to build your own — you can subscribe to someone else’s. Lists can be public or private:
Build lists of journalists, people who inspire you, friends, colleagues, etc.. And then get a free account with HootSuite or Tweetdeck and easily monitor them, on a timeframe that works for you. Lists only show content shared by those in your list. So if it’s a list of journalists, whenever you login, you can see all of their tweets in a manageable stream, and nothing else. Literally: order out of the chaos. This will help you stay informed and connected to many different groups of people in a way that won’t feel overwhelming. Tip 6 — The Power of Facebook Events Activists are, first and foremost, organizers. Sometimes, their goal is to use the internet as a tool to bring people together in real life. If that’s your goal, optimize your efforts. Facebook events are extremely powerful, but ONLY if used correctly. Don’t build a Facebook Event two days before an event. At that point, you have missed your window. If you can’t build it at least 4-6 weeks prior, you are not really taking advantage of this awesome tool. (Bear in mind, this is NOT applicable for birthday parties, community concerts, etc., where you can pretty much do whatever you want. This is for public events that you want to promote to a public audience.) Once your Event is built, invite people you think will want to attend and share it with your networks. Post about it on your wall, email it to your friends, tell people about it in real life and let them know they should join. Once you have a group of people who have said they are “interested” or “going” to your event, now it’s time to engage them. Every time you post an update in the event, everyone “interested” or “going” will get a notification. So it’s important not to annoy them (they can remove themselves from the event outright or simply from receiving notifications). My recommendation: post about once a week until the final two weeks prior to the actual event. Then ramp up as you get closer. But just about EVERY notification should not solicit, but rather excite. Buy your ticket today — solicitation This elected official will be at the event — EXCITING Did you mark your calendars yet for the big day? — solicitation We’re going to have cake from this awesome local bakery — EXCITING Don’t ask people to buy a ticket. Get them to ask you how they can buy a ticket!
Tip 7 — The Power of Facebook Groups Facebook sees Groups as a big part of their future and is investing heavily in them. Take advantage of this powerful online tool. Find groups of likeminded people and join them (you can explore Facebook’s countless Groups at Facebook.com/Groups). If you can’t find a group of like-minded people, start your own! The biggest strength of a Facebook Group is the same as the biggest strength of a Facebook Event: the notification! Every time someone in the Group posts, members get a notification. It’s a far better tool for talking to like-minded people than posting to your timeline and hoping it will get seen by the right people. Groups can be public, closed or private:
Tip 8 — The Power of Facebook live When it comes to Facebook reach and engagement, text is good. Pictures are better. Video is better still. And Facebook Live trumps them all. When you use Facebook Live, whatever your phone’s camera (or now your webcam!) is seeing is broadcasted over your timeline in real time. It’s a great way to share your events with a larger audience, to tell your story, to excite people about your events (you can go Live directly into a Facebook Event or Group) and so much more! If you haven’t tried it yet, you should. It’s a fun tool and will all but guarantee increased reach and engagement over your current content. Tip 9 — Know your tools If you are going to be spending time online, don’t spend that time spinning your gears. You need to understand the platforms you are using to ensure you are getting the most out of them. Knowing your tools includes important things like how to tag people on different platforms, how to schedule content, why people put a period (.) before a tag (@) on Twitter, as well as understanding the free analytics tools you have access to and so much more. Follow me on Twitter and/or Facebook for lots of awesome tips. Read through my blog for plenty of helpful explainers. Book one of my social media training classes for you and/or your cohort. Or simply head to Google whenever you are confused and read a blog post or watch a video explaining how or why something works. If you are asking the question, someone has probably answered it online. So stop spinning your wheels and start reading/watching/digging in. Tip 10 — Engage, educate, inspire
There are so many good people online, but sometimes the trolls and the bots are louder and more persistent. It’s our responsibility to come together and ensure that we don’t cede these valuable online spaces to the worst amongst us. Social media can be an amazing tool or a toxic wasteland. Let’s ensure the good are heard, engaged with and supported, and let’s not waste our time fighting with those who want nothing more than to draw blood. They aren’t worth the effort. You can make a difference in your community by setting an example, by educating your networks and by digging in rather than checking out. The internet isn’t the solution for all of life’s problems. But it is a great tool for organizing, learning and connecting. Know your tools, build your community, share your story online and work towards creating the world you know is possible. These are my ten tips. But this list is far from exhaustive. What would you add?  I wrote a guest blog post for Indie on the Move entitled: 5 Ways to Use Facebook Live to Grow Your Brand's Reach. While the post is (obviously) geared towards musicians, I think it can assist any person or brand who works directly with people. Try and think about your own audience: what might a "behind the scenes" peak look like?; what would be the equivalency of your sound check?; what might your customer see as your "tour"? If you have good answers to any of the above, share them in the comments or on Facebook/Twitter. I'd love to hear about your customer journey. If you aren't sure how these examples can serve as metaphors for you and your customers, drop me a line. Maybe I can help you figure it out! Without further ado, here are 5 Ways to Use Facebook Live to Grow Your Brand's Reach. If you spend time on social media, you’re probably familiar with Facebook Live, a relatively new Facebook tool that allows you to broadcast live—in real time—directly to your audience. While you probably know what Facebook Live is, you might not realize just how powerful it is. Facebook, at least for the time being, is extremely committed to this tool and is offering all implementers a powerful free gift for using it: guaranteed exposure and engagement! When you stream via Facebook Live, Facebook gives a notification to every one of your followers that you are currently live. If your followers aren’t online while you go live, they’ll get a notification that you were live. This simple notification all but guarantees increased reach and engagement over even your most well-produced videos. So that’s why it’s important. But you might also be wondering WHEN you should use it. Here are 5 ways you can use Facebook Live to greatly expand your band’s reach. 1) Do a weekly Live session right from your living room or practice space. Give it a simple catchy hashtag to demonstrate it’s part of a series. Exs: #MusicMondays or #TuesdayBluesday. Having the day of the week is helpful, to help brand it as something people should expect every week. One caveat: if you tell people you are going to do it weekly, YOU HAVE TO DO IT WEEKLY. If that is too much responsibility, then go with #LivingRoomSessions, or #FunkyFacebook. You’ll lose a bit in the process, because it will be harder for people to know when to expect it. But better they don’t know, then they expect it and it doesn’t happen! Sharing music like this gives you a chance to connect directly with your audience in a very personal way. They log onto Facebook to see updates from their friends and family… and there is their favorite band or musician, playing just for them! It’s like a private concert for your fans. And the best part: it cost you nothing. 2) Working on a new album? Take us “behind the scenes” into the studio. Show us your drummer setting up his drum mics or interview your sound engineer about how he gets that special signature sound. This is an easy way to raise awareness—and build excitement—about your new album. Conversely, when you release a new album, go live to talk about the process. Tell a funny story from the studio, or the meaning behind one of the songs. Is the local record store selling your album? Go in with your smartphone and show it sitting on the shelves. You get to brag a bit about your accomplishment, your fans know where they can find your music, AND the record store will love you: you just gave them a bunch of free publicity! 3) Whether you’re traveling halfway across the country for your next show, or just ten minutes down the road, hop on Facebook Live and let us know how great tonight’s show is going to be. Will you have a special guest (you don’t have to say who it will be!)? Will you be playing a new song? Is it your first time at a new venue? What better time to talk to your audience then while you’re on your way to a show. For those in other cities, they’ll be excited to hear from you. And for those in town, your video might just be the reminder they needed to call their friends and head on down to the venue! 4) This one is similar to 3, but different enough to get its own point: livestream part of your soundcheck. If you don’t do a soundcheck, then walk around the venue and talk to your fans. Or show the line to get inside. Or even just tell us how much you are enjoying your pre-show beer! This is your last chance to make a connection before the show starts, and to get all those fans who haven’t yet committed to coming out, to give it once last consideration. Pro tip: Don’t ask them to come, just talk about how excited you are about the night. If your excitement is genuine, they don’t need to be invited—they’ll be eager to get there all on their own! 5) As your band grows, you have more and more fans who live further and further away. Just because someone isn’t going to drive 6 hours to see your show doesn’t mean they don’t wish they could be there. Buy a tripod (you can get a good one for $20) and set it up on stage. Livestream a song or two. Hell, livestream the whole show. (You can go Live on Facebook for up to 4 hours at a time!) It might be too late for someone not at your show to come out. But this brings them into the party, makes them wish they were there, and all but ensures they’ll try harder next time to make it out.
This list is not meant to be exhaustive—far from it. There’s no shortage of ways you can use this powerful tool to grow your reach and engagement. Are you using Facebook Live in other, clever ways? Please share them with me on Facebook and/or Twitter. I’d love to hear about them! If you need any additional help with Facebook Live, or with anything else related to your digital story, drop me a line. I always love talking social media and music! Yesterday, Donald Trump Jr. tweeted this:  The backlash was quick and it was fierce. A particularly good response (one of thousands) came from Jon Favreau, who used to work for President Obama.  And on the other end of the spectrum, here’s one from @darth:  It’s worth noting that as offensive as Trump Jr.’s tweet was, it wasn’t even an original idea. When Ben Carson was running for president, he often used a similar analogy to justify his opposition to accepting Syrian refugees, except he substituted Skittles with rabid dogs. Mike Huckabee, during his run for president, used peanuts. Others have replaced Skittles with M&Ms or grapes. Former Congressman Joe Walsh—who you might remember as the guy who threatened President Obama in the aftermath of this summer’s shooting in Dallas—was offended by the tweet, but only because he didn’t get an h/t.  Suffice to say, it’s not a new argument.
Now imagine you are Skittles (the brand), and suddenly—inexplicably—you find yourself trending on social media. What’s your response? Really think about what you would do. A massive, household name is being equated with poison and refugees and xenophobia. Do you attempt to “capitalize” on the situation, ensuring the world that every Skittle in the bowl is good and poison-free? Do you try to be funny, serious, irreverent, angry… On a situation like this one, you could ask a hundred branding experts, and they would all probably have a different idea. And yet, Skittles managed a perfect response. Here it is in its entirety: Skittles are candy. Refugees are people. We don’t feel like it’s an appropriate analogy. We will respectfully refrain from further commentary as anything we say could be misinterpreted as marketing. In 30 words, they clarified that they are offended by the comparison, that they don’t agree with it, and that they would now be shutting the hell up. In fact, despite the fact that they are a brand with a vibrant social media presence, their Facebook and Twitter accounts have gone completely radio-silent since this controversy erupted yesterday. Here is the lesson for brands: don’t see every mention of your brand as an opportunity to raise sales or increase market share. You can’t capitalize on tragedy; trying typically raises your profile in ways you don’t want and associates you with a story which you probably don’t want to be a part of. It’s so easy to see how this could have gone wrong for Skittles. Instead, they came out the heroes in the story. Or, at the very least, not one of the villains. Epilogue The bowl of Skittles in the picture that Trump Jr. tweeted was used without attribution. And much richer than that: the photographer was once a refugee himself! Want to read more great responses to this awful tweet. Here are 21 you are sure to appreciate. Did you see any others in the Twitterverse that aren’t on this list? Tweet them at us or share them in the comments. FedEx has one of marketing's most recognizable logos. It's simple: take the first syllable of each word in their name. Federal Express becomes Fed Ex. Smash them together. Put them in the proper font. And voila: you have a well-known brand. But FedEx has long used color to differentiate which branch of their business their logo is representing. You probably think of their logo being an iconic purple and orange:  But that’s only one of their many color patterns. That orange is also often replaced by a litany of other colors.    What many people don’t realize—even if they've noticed the differentiating palette—is that each of these different colors has a completely different meaning. Orange is their standard express delivery service. Grey covers their supply chain services. Green is ground and home delivery. Red is freight. Blue is “custom critical.” Yellow is trade networks. Believe it or not, that’s not even all of them. But most casual observers, never realized there was more than one color option, much less that each color had its own unique significance. Don’t worry about working out mnemonic memory devices for each pattern though. FedEx realized that no one knew the difference -- or cared. So they're officially retiring all of their logo colors save for the standard purple and orange. As long as we’re talking about the FedEx logo though, here’s one cool component that definitely won’t change: the arrow within. If you know it’s there, you see it every time you look at the logo. If not, you’ll be amazed what you’ve been missing. Check this out:  See it now? IT WAS RIGHT THERE THE WHOLE TIME! Hard to imagine, right? It gets cooler still. Check out their logo in Arabic:  It points in the opposite direction and is written with a different alphabet, but it still contains that (missed-by-most, but loved-by-those-who-notice-it) arrow letting the user know it’s the same brand they can trust to get their package from point A to point B. Who knew there was so much to such a simple logo?! Do you have any favorite logos hiding secrets within? Share them in the comments. Looking for more social media tips, tricks, strategies and hacks? Check out my podcast Step Up Your Social. All episodes are short (~10 minutes or so) and provide quick, actionable tips to help you step up your digital marketing.
Tune in today.  Last week, I had the good fortune to attend the Democratic National Convention in Philadelphia. Needless to say, it was quite the experience. I saw and learned A LOT. While the DNC is all about politics, and quite a bit about policy, I want to reflect on what I learned regarding process. Here are a few key takeaways—in no particular order–that I took away from my time at the DNC. If you have any questions about anything else from the week, ask them in the comments or on Twitter—I’ll be happy to answer them. Who's Telling The Story? I watched the RNC on television, I had a front row seat for the DNC (well, not exactly front row, but you know what I mean). From where I sat, the RNC was a full-on sh*t show compared to the DNC.
Now to be fair, the DNC had its fair share of controversies.
But none of the DNC chaos ever made it on to stage. You could see the protestors in the audience and you could hear them chanting (and occasionally booing), but as far as the regularly scheduled program: it was a well-oiled machine. And yet, I saw countless stories talking about how much better an event the RNC was, when compared to the DNC. At first glance, I couldn’t understand it. Had the press been watching a different set of conventions that me? The answer: they were watching the same events, but they were experiencing them much differently. Unless you watched the conventions yourself, what you know about them is most likely based on how the press chose to report them. The press experience at the RNC was FAR superior to the press experience at the DNC. I know this from reading numerous reports as well as several conversations with reporters. The RNC understood the importance of pampering the press -- the DNC seemed to approach them as an oversight. The reporting conveyed those differing opinions. The Takeaway: If you don’t treat the press well, the story of the day will not be good. Don’t Needlessly Extend Your Controversy Debbie Wasserman Schultz was the chairperson of the DNC. The day before the gavel was set to bring the convention to order, Wikileaks released numerous emails, purportedly hacked from the party's servers by Russia, showing that one particular conspiracy theory—that the party had been tipping the scales in favor of Clinton over Sanders throughout the primaries—had in fact not be speculative, but real. DWS was party chairwomen, and as such, much of the blame and the vitriol fell on her. The host of the week was suddenly person non grata within the party. So what did she do? She flailed. Anyone paying attention knew that she should not take the stage at the convention, and that was the ultimate outcome. But by my count, it took four pivots (FOUR!) in about 24 hours to get her there. First she said she would gavel the convention in and out, but not speak. Then, she was going to gavel in and out, speak briefly, and then resign immediately following the convention. Then she was set to speak, but not gavel. And ultimately, she did none of the above. Which was what obviously had to happen. And yet she allowed the hours immediately preceding the convention to be all about her, the controversy, and the process. Key Takeaway: Damage control is sometimes necessary, but don’t publicly air your thoughts throughout the process. Don’t Pivot to Your Weakness Congressman Ron Kind came and spoke to the Wisconsin delegation over breakfast one morning. He was immediately met with protestors, challenging his stance on the TPP (as guaranteed, this point is NOT about policy!). He diffused the protestors by essentially appealing to their Midwestern niceness. He asked them to be respectful, and offered to speak with them in the hallway following his remarks. A New York or Florida delegation might have eaten him alive simply for offering to speak about something like this offline, but these were Wisconsinites. They acquiesced. Then a few minutes into his speech: he brought up trade (the TPP is a trade agreement). The protestors were willing to sit by while he spoke about party unity and how hot Philadelphia was or whatever, but he pretty much threw their silence back in the face. And they were having none of it. The protests began again, with fresh blood. Key Takeaway: Don’t bring up a controversy, unless you are prepared to talk about it. It Just Takes One Or Two If you followed coverage of the DNC at all, you probably saw the Wisconsin delegate who taped her mouth shut, declaring herself “silenced.” If 99 people are happy (not that this was the case here at all, but still), the press will seek out the one who is not. The Kind breakfast (discussed above) got a lot of Wisconsin press, and it was not because of his remarks, but because of the protests that erupted during it. There were close to 200 people in the room when Kind spoke. There were MAYBE five vocal protestors. But those five people owned the story. Key Takeaway: Anyone can own a news cycle, if they are organized and ready to become the story. Is There A Such Thing As Bad Press? We won’t really know the answer to this question until November, but if anyone understands how to own a news cycle, it’s clearly Donald Trump. On Wednesday, day three of the convention, Trump went on TV and literally invited Russia (the purported hackers of the DNC who started the DWS controversy) to try and find Hillary Clinton’s 33,000 missing e-mails. He promised that the press would appreciate it. He was openly colluding with a foreign government, and literally asking them to help sway a presidential election. To say that this was unprecedented would be an understatement. The controversy swelled and it quickly became the story of the day. Granted the story was negative for Trump, with even the conservative press mostly saying it was an insane thing for him to have said. Yet on a day when the country should have been talking about President Bill Clinton’s remarks from the night before, and the speeches coming later that evening from President Obama, Vice President Biden and Vice Presidential nominee Tim Kaine, all anyone could talk about was Trump. Key Takeaway: The American people love controversy and drama and Trump is the master of both. Emotion Trumps Articulation There have been so many stories written about Kazir Khan, the father of the Gold Star soldier who asked Trump if he had even read the constitution, that I feel weird wading into the territory. But I’ll continue limiting myself to the non-political and non-policy angle of the story. Kazir speaks English as a second language. He purportedly had no speech on the teleprompter, he simply got up there and spoke. And yet his speech was arguably the most talked about of the entire convention. Compare his speech those of Senators Cory Booker, Elizabeth Warren and Bernie Sanders, FLOTUS, VPOTUS, two POTUS, HRC herself and so many others. Khan is far from the wordsmith of any of the aforementioned, yet everyone listening to his speech felt his words in a way that is rare, and frankly special. Key takeaway: Preparation is good, soaring rhetoric is great, but both pale in comparison to truly believing in your story. It’s Good To Have Friends The location of the convention was far outside of town, surrounded only by other stadiums (Philadelphia has football/baseball/basketball venues all in one MASSIVE parking lot), with no hotels nearby. There were several ways to get to and from the convention everyday, but one of the easiest: Uber. If you wanted a car to take you as close as possible to the event, you couldn’t take a Lyft or even a standard cab. You had to take an Uber. Uber and Philadelphia have a complicated relationship, as do many cities with this disruptive technology. And yet a cab could not get you nearly as close to the DNC as an Uber. David Plouffe, a former campaign manager for Barack Obama, is currently a full-time strategic advisor for the company. Do I know that Plouffe’s role at Uber directly helped create this relationship? No. But does it seem like they are interconnected. Key takeaway: It’s Not What You Know, It’s Who You Know Other’s Weakness + Your Strength = Power While there were MANY powerful moments at the DNC, there was one in particular that really stayed with me. Throughout the week, they showed these clips of Trump saying terrible things, billed as “Trump In His Own Words.” One such clip showed Trump mocking a disabled reporter. They then showed him saying disparaging things about the reporter and others with disability. Then they showed the clip again. As soon as the clip ended, a voice came over the loudspeaker, sounding not all that different than the one Trump had just been openly mocking. Anastasia Somoza was on stage, sitting in her wheelchair and speaking passionately about her relationship with HRC. They hadn’t just gone out and found a young woman with disabilities to follow Trump's disgusting moment from the campaign trail, Anastasia has had a relationship with Hillary for many years. She told stories of hearing from Hillary numerous times over the years when she was in darker moments in her life. They showed pictures of the two together dating back to Anastasia as a young girl. Anastasia was articulate, passionate and proud of her relationship with Hillary. It was a touching moment at the convention. But it wasn't her speech that stood out per se (at least not for me). Rather it was the juxtaposition of Trump’s mocking with Anastasia’s grace. Key takeaway: Don’t just highlight your adversary’s weaknesses. Highlight your own strengths in comparison. So, those are just a few of my non-political, non-policy takeaways from the DNC. I also saw lots of great speeches, had tons of celebrity sightings, drafted a tweet that made it on to the jumbo-tron and so much more. But these were some thoughts I wanted to share with you.
As I said, ask any questions in the comments or via Twitter and I’ll be happy to answer them. Thanks for reading. The wait is over! It’s now officially as easy to switch between Instagram accounts on your mobile device as it is to switch between Twitter accounts. For those of you who run only a single account, this won’t change your interaction with the platform. But if you have a personal account, and you also run one for your business, non-profit, band, microbrewery or anything else, this is the time to get excited. Until now, you had to log out of one account and login to another to switch back and forth. Tracking down passwords and taking the extra time to move around pretty much guaranteed that whatever account was your primary, stayed your primary. Instagram heard our frustration and they have—finally!—acquiesced. Switching between accounts is now easy. Open up the app. In the top right corner, you will see a gear. Click it.  Scroll down to the bottom of the list and click on “Add Account.”  Login with your second account. Now, you can simple toggle between the accounts. Go to your homepage (bottom right icon showing your avatar). At the top of that page, you will see your username, followed by a ٧.  Click it and you will see a list of all accounts you are logged into. You can now toggle back and forth to your heart’s desire. That's it--now enjoy!
Quick note: You can repeat this process with numerous accounts.  While many businesses and organizations see social media as a burden—just one more to thing to deal with—a smart digital strategy can help a brand not just tell its story to new supporters (customers, clients, donors, fans...) it can build relationships and create advocates from within its supporter base. At its best, social media can be utilized to build a movement by:
From simple best practices to detailed strategic concepts, this presentation lays out a path to empower your supporters and strengthen your brand’s reach and engagement through social media. I will be giving this presentation at Social Media Breakfast Madison's upcoming event on February 17th. Learn more about this volunteer-run non-profit organization with a focus on social media and reserve your free tickets today. I gave this presentation at Madison Nonprofit Day. Here is what the Alnisa Allgood, the events creator, had to say: "Josh is an engaging and dynamic speaker / trainer. He presented a workshop for our annual nonprofit / social good conference— the Madison Nonprofit Day Conference. His workshop, "Using Social Media to Build a Movement" was very well received. The audience loved him. He received top scores in both presentation style and workshop structure. My LinkedIn URL is linkedin.com/in/joshklemons. It’s simple enough to put on my business card or website, or even to just tell to people in conversation. (If only the spelling of my last name wasn’t so darn tricky!) But if you are like a lot of people on LinkedIn, you haven’t customized your LinkedIn URL. So instead of reading www.linkedin.com/in/[your name], it looks something like this: www.linkedin.com/in/[first name]-[last name]-[random series of numbers and letters]. Good news: Customizing your LinkedIn URL to get rid of the gobbeldygook at the end is VERY easy and will only take a moment. Start by logging in to LinkedIn. Directly under your name and title, click the link that says “Improve your profile.” Underneath your topline bio, you will see your current LinkedIn URL:  Hover over the URL and a gear will emerge:  You will then be taken to your “Public Profile” page. (Learn more about your public profile.) In the right column, you will see “your public profile URL.”  Click the pencil and edit your URL. LinkedIn is for professionals, I’d recommend using your real name, first and last. But you can use anything you want so long as it isn’t already in use (sorry to all John Smiths, Mary Jones and anyone else with a popular name!). Well almost anything. Your public URL must contain 5-30 letters or numbers and no use spaces, symbols or special characters.
Hit "Save" and you're done. As easy as promised, right? If you found this helpful, connect with me on LinkedIn for more great social media advice. On Thursday night, Jeb Bush held a town hall in New Hampshire—a must win state for his struggling campaign. Looking at the pictures, it’s clear he packed the room. He proudly took to Twitter to report that the crowd was “400 strong.” Respectable turnout, no doubt about it.  Just a few hours away in Vermont however, Donald Trump was holding a much-publicized, much-covered rally. Despite the room having a capacity of 1400, his campaign distributed over 20,000 tickets. According to Trump’s Twitter account, they “could only get a fraction of this 25k crowd in.”  So on the same night, there were two events in two neighboring states. Both campaigns tweeted out recaps of their respective successes.
But here’s the thing: Jeb Bush could have said “we were standing room only in Peterborough last night.” He could have said “full house in NH.” He could have skipped describing the size of the of the crowd altogether—he had great photos to tell that story!—and spoken instead about how awesome his event was. But he didn’t. Instead, he told the world that his event was “400 strong.” Now 400 people is a lot of people. A LOT... for a local band. Or a high school soccer game. Or for a Rick Santorum rally*. But it’s really not all that impressive for a presidential candidate with a $100 million war chest and the resources that Bush has at his disposal. And it REALLY doesn’t seem like that much when you see Trump bragging about his YUUUUGE numbers from right down the road. What’s the point? You can brag about turnout without mentioning numbers. Had Jeb left it at “full house” or “standing room only”, we could have imagined the size of the event and been impressed that he filled the room. Instead, he gave us a number. Compared to Trump’s, it just seems paltry. Takeaway If your numbers are extraordinary, you might consider sharing them. Otherwise, just talk about the quality of your crowd and the substance of your event and don’t get caught up reporting on quantity. There’s little potential gain and a decent amount of potential risk. *Feel free to substitute Santorum with the undercard candidate of your choice. There are countless tools and sites out there to help optimize your social media presence. I want to share one that offers a great solution to a very common problem. The problem How often have you logged onto Twitter and seen people in your feed posting links to their Instagram pics? Probably pretty often. And how often have you actually clicked through to see those pictures? Probably a lot less often, right? Fair enough. Who wants to click a link to see if the content is worth exploring? Wouldn’t it be nice if, without any extra work, you could post your actual Instagram pictures (as opposed to links to those awesome pictures) directly to Twitter, just like you can post them directly to Facebook? You can! And it’s easy. Let me explain. Why post to Instagram at all? You could post your pictures directly to Twitter, skipping over Instagram outright. But Instagram has amazing filters and very engaged audiences. The goal isn’t to minimize networks—rather it’s to minimize the amount of work it takes you to positively engage with multiple networks. Instagram is owned by Facebook, posting there directly is as easy as hitting share. But when you try to cross-post to Twitter, they only tweet out a link. They are seeking to drive your followers away from Twitter and to Instagram. Which might be good for them. But it’s not good for you. The solution It’s simple. Set up an account with “If This, Then That.” (www.IFTTT.com) Once you have an account, you can set up all kinds of cool tools (they call them recipes).
Clearly, there’s plenty you can do with this site. But to solve this particular problem: sign up, set up a recipe so that IF you post a picture to Instagram, THEN it will share it to Twitter. You can search around in their “Recommended Recipes” or just follow this link. Give IFTTT access to both your Instagram and Twitter accounts and confirm the recipe. Then anytime you post a picture to Instagram, it will automatically tweet out the same picture to your Twitter network. With no additional work, you will reach twice as many networks! (3x if you are already sharing directly from Instagram to Facebook.) Now instead of your feed looking like this:  It will look like this:    Which do you think are going to get higher engagement rates?
Let me know if you need help setting up your recipes. Happy sharing!  Carly Fiorina, ousted head of HP and defeated 2010 senate candidate, is running for the GOP nomination for President. Things were going very slowly for her throughout the summer. She was relegated to the “kiddie stage” for the first GOP debate. She accepted her placement and the general consensus was that she shined. She began to get noticed for the first time throughout her campaign. By the second round of debates, she had risen in the polls and she managed to score a big victory by being the only candidate to move up from the kiddie debate to primetime. She was again widely praised for her performance in debate #2. The highlight of the evening for her was when she took on Planned Parenthood over some tapes that had just been released. She made an impassioned pro-life plea and quickly shot up in the polls. The problem was, the highlight was based on factually incorrect information. She claimed that the videos showed things that didn’t exist—objectively didn’t exist . No media bias, no difference of opinions, she simply created a scene and spoke about it in great detail (or possibly, confused a different video with the one she was referencing). While her rise was meteoric, her fall was pretty much just as quick. She built her reputation on something verifiably false. Every story that followed was not about her or her ideas, but about that falsehood. It was a good play based on a shoddy foundation and she ultimately fell right through the bottom. Post debate, she was polling at 15%, putting her in second place. Today, heading into the third GOP debate, she is at 4%. Her Truthiness Problem is Bigger Than That One Debate Statement Fiorina has a general problem with telling the truth, even when the fact-checkers have done their fact-checking. Mother Jones just published a story called “Carly Fiorina’s Fact-Defying Stump Speech,” outlining all of the outright falsehoods she has made a regular part of her speeches. The problem is, every enticing story or juicy statistic she tells is sure to impress the people in the room. But candidates, like businesses, organizations or anyone else, can no longer live just in the room. The press is listening, social media is watching and the fact-checkers never sleep. While making up facts and statistics may help a candidate—or brand—get noticed, the story will ultimately be not about the candidate but about the falsehoods. And that is always a recipe for disaster. It is far better to win over voters—or customers/supporters/fans—slowly with honesty, than quickly without merit. Their support may be harder to gain, but it will be worth something once you have earned it. Tonight is GOP debate #3—we’ll see if Fiorina has learned her lesson. Based on her current stump speech, I’m thinking the answer is no.  Today is the day Marty McFly traveled to in Back to the Future II. #BackToTheFuture is trending on Twitter and Facebook. Several GOP presidential hopefuls (Carly Fiorina and Senator Marco Rubio) released ads based on the sci-fi comedy classic. And plenty of brands are trying to make sure that their products are part of the story.
Here are a few highlights from the day thus far:
Recently I went into Madison Sourdough (on Willy St. on the Near East side). Great restaurant, amazing bread (obviously!). For those who haven’t been, it’s a pretty simple ordering process: you walk in, order at the counter, get a table number and then they bring your food to you. Nothing novel or groundbreaking. But their table number got me thinking about how a business can use (or fail to use) all of their available real estate. Here was my number:  Many restaurants would simply hand out a sign with the number on it. What a waste of valuable real estate that would have been!
Rather than simply serving as a function of the ordering process, this placard worked to both inform me that Madison Sourdough is online (Facebook, Twitter, Instagram and Pinterest) and to encourage me to post about them using the hashtag #MadisonSourdough. Many customers are going to automatically post pictures of their meal online anyway. You might as well make it easy for those happy customers to give credit to the restaurant. And for those who might not have thought to snap a picture of their lunch and put it online, you get a chance to offer a little nudge in the social media direction. So here’s a question: what real estate is your business/organization utilizing? And more importantly, which opportunities are you missing? People are going to post about you and your brand regardless, you might as well be working with them.  Ready to tell your story in 30 seconds? You should be. Do you own a business? Work in sales? Have a cause for which you want people to volunteer or give money? Maybe you are in a band or have an upcoming art show? If there is any capacity in your life that involves sharing what you do with others, then you need to develop an elevator pitch.
But what is an elevator pitch? Let’s say you are asking people to volunteer for your organization. You bump into a friend/colleague/stranger on the street and the subject comes up. You have to make the ask, or they are certainly not going to give up THEIR Sunday afternoon to help you with YOUR cause. If the two of you wind up going to lunch together, or even coffee, then you have all the time in the world to walk through the organization you work with, the benefits of volunteering, how important their contribution will be... But 9 times out of 10 (or even 99 times out of 100), you don’t get to make your ask while waiting for a table. Most of the time, you have to make your ask while you are waiting for the light to change, or as someone is hopping into a cab, or in the time you share together in an elevator. An elevator pitch is your opportunity to sell yourself, and your cause, to another person in the length of time that you might spend together in an elevator. A good elevator pitch is generally considered to be no more than 30 seconds. But my ask is so much more complicated than I could possibly sum up in 30 seconds! That might be true, but at the moment, your cause only matters to you. You don’t get 15 minutes to convert, you get 30 seconds. Let’s imagine you are trying to explain a difficult concept to someone. You believe this concept to be EXTREMELY important. They have never heard of it and are not necessarily interested in learning about it. Are you going to hand that person a book on the subject? Or a pamphlet? The 1% of people who might be willing to read the book will surely become experts on the subject. But for everyone else, you will be lucky to get them to flip the pamphlet over before tossing it in the trash. You need to make your message simple, concise and extremely easy to digest. Assuming that you can capture someone's attention in your allotted 30 seconds, then you might get a chance to expand on the subject. The goal of an elevator pitch is not to cram as much information in it as possible, it is to ensure that you get them wanting to learn more. Whether it’s a client, a potential investor, a friend or even a stranger on the street, your elevator pitch should end with you offering them your business card. If they offer theirs in return, even better. Make sure and follow up! But I don’t have a business card! Why not?! Business cards are cheap, easy to get and extremely important. They show the receiver that you take yourself seriously. So how do I create an elevator pitch? First of all, elevator pitches are not going to write themselves, flawlessly and in the moment. You should practice yours. Ask a friend or colleague to listen and critique. Recite it in front of the mirror if you have to! Just get used to sharing your pitch on a moment’s notice. If it takes you 15 seconds to collect your thoughts, you just lost half your allotted time! When crafting it, try making a list of your bullet points.
If someone is properly engaged, you may have time to delve deeper into any one of your main points. The most important thing is that they walk away knowing that your company guarantees satisfaction. Or that you just won ethical salesman of the year. Or that your band was recently nominated for a Grammy. Is that all? Having a good elevator pitch does not guarantee success in your ask. But not having one all but ensures disappointment. So get to work. Need help telling your story? Let's chat. |
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