A supporter spotlight is an opportunity for you to shine a light on one of your supporters and talk about how great they are. It can be a blog or a Facebook post, a short video on Instagram or whatever else makes sense for your brand. The primary thing is that you are shouting someone important to your brand.
And support spotlights are win-win-win.
In this episode, we'll cover the what, the how and the why. Listen now below, or wherever you stream podcasts.
Full Episode Transcript
Supporter spotlights are win-win-win.
Before we delve into our 3 wins, let’s real quick define the term “supporter.”
A supporter isn’t someone who buys your products — it’s someone who waits in line to be the first one to buy your product. Or regularly tweets or posts about themselves using your product.
It’s not the person who donates to your organization, but the person who calls on all their friends to do the same.
It’s not the person who comes to your event. But the person who shows up early and stays late to help set-up and tear-down.
Put shortly — your supporters are the people without whom your brand couldn’t exist.
A supporter spotlight is quite simply an opportunity for you to shine a light on one of your supporters and talk about how great they are. It can be a blog or a Facebook post, a short video on Instagram or whatever else makes sense for your brand. The primary thing is that you are shouting someone important to your brand.
So that’s the what. Now let’s talk about the why and breakdown the 3 wins involved in a supporter spotlight.
Win 1 — you are showing the world that your company or organization is bigger than just you and your paid staff.
There are people — not motivated by a paycheck — who care about you, your product or your mission.
Introduce these people to your audience. In the process you’ll inspire other members of your audience to want to dig deeper and learn more about what makes you, your product or your service so special. I mean after all, someone got up at 3am to buy that thing you sell. It must be pretty amazing!
Win 2 — This one is the most obvious. A supporter spotlight is literally a digital thank you. If your supporters are awesome, and treat you right, why wouldn’t you want to give them a shoutout for being so great.
Win 3 — This is the one that can really help you move the needle.
When you write up your supporter spotlight — you want to make it not just about how great your supporter is generally. You want to make it about why your supporter loves your brand the way they do.
Let’s say you’re a nonprofit that focuses on planting trees and gardens in urban areas. There are a lot of reasons someone might be excited about your work. Maybe it’s the after school programs you run. Maybe it’s the environmental component of your work. Maybe it’s the fact that you are beautifying the city by turning brown lots into community gardens.
When you write up your post thanking your support for being so great — clarify what it is that he or she loves about your work. And be specific. Because invariably, that person is going to share your supporter shoutout with his or her own audience. And guess what — if that person loves that you have an after school program for kids — that person probably has a lot of friends in their network that also have kids. And those people MAY have heard of you, but now you are providing this supporter an opportunity to introduce you and your brand directly to his or her friends and family… in your own words! You are talking about how great you are, but from the perspective of someone who already loves you and your work!
When I served as the digital director on a governor’s race, we did 45 such supporter spotlights throughout the final 30 days of the campaign. In every one, we introduced the supporter we were spotlighting, talked about where they lived and what their role was in the campaign. Then we talked about what got them excited about the candidate.
If they were a teacher, and liked that the candidate had a great education policy, we talked about that. If they were a nurse, and they were excited about the candidate’s healthcare plan, we talked about that. If they were in a union, and liked the candidate’s union stance, that was the focus of the post.
So when we shared our supporter spotlight, we were showing the world that the campaign was bigger than simply the candidate and his staff (win 1). We were thanking the people who had been working tirelessly to help get us to election day (win 2). And we were talking about why our supporters was so passionate about the candidate in a way that we knew would resonate with their own personal communities (win 3).
We knew that the teacher would have lots of teacher friends, the nurse lots of nurse friends, the union member… you get the idea. So when they invariably shared our spotlight, that allowed us to reach directly out to their friends and networks, talking about how great we were on an issue that we already knew was near and dear to their heart.
Win. Win. Win.
So find the people who help keep your brand going and thank them. It’s the least you can do! And you’ll probably grow your brand in the process!
Social media can be an overwhelming place, especially when you feel like you don't speak the language.
You’re scrolling through your social channels and you see a bunch of random letters tacked together — TIL, FWIW, IMHO — it can be hard to even know where to start.
So in this episode we cover a list of social media acronyms you should know. This list is neither meant to be exhaustive nor fully up-to-date (since internet language is constantly evolving!).
But in the meantime, you should probably know all of these acronyms if you want to keep up with your customers and your audience.
Any we missed? Tweet them at us using #StepUpYourSocial. In the meantime, HTH (Hope This Helps!).
NOTE: This list was modified from a previous blog post I wrote which you can find here.
Full Episode Transcript
Social media can feel like an overwhelming place, especially if you feel like you don’t speak the language. You’re scrolling through your social channels and you see a bunch of random letters tacked together — TIL, FWIW, IMHO — it can be hard to even know where to start.
So I put together a list of social media acronyms you should know. This list is modified from a blog post I wrote a while back which you can find at bit.ly/suys-acronyms. This list is neither meant to be exhaustive nor fully up-to-date (since internet language is constantly evolving!). But in the meantime, you should probably know all of these acronyms if you want to keep up with your customers and your audience.
If you come across any others you aren’t sure about, Google can almost always provide an answer pretty quickly. But if you find yourself stumped, feel free to reach out on Twitter, Facebook (I’m at Reverbal Communications) or drop me an email at email@example.com and I’ll see if I can’t offer an assist.
Without further ado, here are some social media acronyms that you should know:
TFW you open a book and find the author’s signature in it.” In other words, it’s a nice feeling that everyone knows and you are currently enjoying. Lean into it!
Any that I missed? Share them on Facebook or Twitter using the #StepUpYourSocial. In the meantime, HTH (Hope This Helps)!
There are 5 keywords that, when used in a post on Facebook, automatically limit your post's reach. Facebook has labeled the tactic in question as "Engagement Bait."
While Engagement Bait first started being penalized in the Facebook algorithm over a year ago, Facebook just recently began applying their penalties to video content, as well as to text.
In this episode, we cover the what, the why and the how of Engagement Bait, as well as some tips for avoiding it.
Full Episode Transcript
Here in Madison, there’s a music venue that used to run this really clever ongoing campaign — they would give away a free pair of tickets to an upcoming concert. To enter, all you had to do was tag the person you would bring with you in the comments if you won. Then they randomly selected one lucky responder to nab a free pair of tickets to the show.
But really, the biggest winner in this contest was the venue.
The contest cost them 2 concert tickets, but hundreds of people were identifying and promoting the shows directly to their friends. And not just any friends, but the friends they most thought would want to go to the show. So while two people got to go for free, hundreds of potential fans were being tagged by friends and notified that a show they might be excited about was right around the corner.
And not only that, the Facebook algorithm would have been going nuts seeing all of this organic engagement the venue’s page was generating. Every time someone tagged a friend, they were micro-targeting one person, but also telling Facebook that this content was hot and they should show it to lots more people. As far as the venue was concerned, this was a win/win.
And all it cost them was a pair of concert tickets!
I used to see this tactic employed on my Facebook feed all the time. You probably did too. And then one day, it just stopped.
That’s because in late 2017, Facebook labeled this type of content as “engagement bait.” And they started penalizing it in the algorithm.
Because Facebook can’t actually know your intention when you share a post, they defined engagement bait pretty broadly as simply any post that mentions one of the 5 following words:
It didn’t matter the context, using one of these words simply caused Facebook to devalue your content in the algorithm. Meaning they literally showed your post to fewer people.
As a marketer, this might be annoying. As a user though, you can probably understand why they did this.
While I loved that the concert venue was giving away tickets (I even won a pair once!) the tactic of asking people to tag their friends can get get to be pretty spammy. Like this post if your an Aries doesn’t do much to create meaningful conversations or connections online.
When Facebook first announced the new rules around Engagement Bait, they only applied to the text in your post. Then they updated it to also apply to text in the comments (as lots of clever marketers would simply make their engagement request in the first comment rather than in the post itself).
And now, Facebook has finally made the final jump — they will also demote content that uses engagement bait words (like, vote comment, tag and share) within the audio of a video.
While this might seem frustrating, just remember, it is genuinely in Facebook’s interest that you enjoy the content you, and everyone else, sees in their feed. If not, you, and everyone else, will stop logging in. And then there will be no one to market too anyway!
You can still encourage engagement, you just can’t do so using 5 key words. Don’t ask people to “respond in the comments.” Just ask your question. Your users know how to respond. And don’t ask for the like — create content they will like without being prodded.
Of course you can ignore these rules all you want. But Facebook ultimately decides how many people will see your posts. So ignoring their rules means limiting your own reach. The choice is clear as far as I’m concerned.
Engagement is great! Engagement bait — not so much.
"Stories" are the Facebook response to Snapchat — fun, quirky bits of content that disappear after 24 hours.
Throughout the Facebook Universe — WhatsApp, Instagram, Facebook and Messenger, people are currently sharing over a billion stories every day!
Instagram Stories alone has over 400 million daily active users — more than twice as many as Snapchat.
Stories have all kinds of fun and interesting capabilities built directly into the platform.
In this episode of Step Up Your Social, we cover the what, the when and the how of Stories along with a bunch of tips, tricks and fun things you should try.
Listen today and let us know if you have any questions, or anything to add to the conversation around this fun topic!
That's right! I've started a podcast.
It's called Step Up Your Social and it's intended to provide quick, actionable tips to help you master your social media. I plan on making these all "flash episodes," around 10 minutes long or less.
That way you can hop in, learn something quick and get right back to work!
Have a topic you want to hear me cover? Drop it in the comments, tweet it at me, or use the hashtag #StepUpYourSocial.
In the inaugural episode, I discuss the difference between crossposting your comments and autoposting them.
One of those is good, the other is very, very bad.
Give a listen. And then get right back to telling your story!
If you work with people, you should have a photo/media library. Period.
Taking pictures of your customers/fans/community will help you tell your story in real time. It will also help ensure you have great content to use for years to come.
There’s no shortage of stock photography on the internet, but none of it has your team members in it, or your customers wearing/using/engaging with your products, or events taking place in neighborhoods where you live.
You don’t need to be an amazing photographer to build a photo library, you just need to pull out your smartphone and start taking pictures. If you have multiple team members, you should all take photos regularly to ensure as many different shots as possible of any given event, sale, party, etc.
But that’s where things gets complicated. If several members of your team are taking photos, then those photos are spread out across several different phones and devices.
There are many services out there that aim to solve this problem. Dropbox, Google Drive, Amazon Photos… all of them can do it. But they are all clunky and slow, and therefore unlikely to be used regularly and reliably. And if you aren’t sharing all your photos, the system isn’t working.
Here’s the good news: If every member of your team uses at least one Apple product, Shared iCloud Drives are the simplest solution you can imagine to solve this annoying problem.
Adding photos to a Shared Drive takes three clicks of the screen. Literally. And then everyone with access will have all shared photos and videos right on their phones and other Apple devices.
To add a photo(s)/video(s) to a Shared Drive, simply open up the media on your phone you want to share.
Then click in the share box in the bottom left of the screen.
At this point you can email or text the photo, or you can share it to Twitter, Instagram or Facebook. But don’t do any of that. Select the rainbow icon labeled iCloud Photo Sharing.
The name of my Shared Album is Reverbal Communications. Click next to Shared Album and you can add your media to any existing Shared Drive you're a part of, or you can create a new one.
Optionally: you can add text or message to accompany your photo. I highly recommend you do this, both for your own sake, and for the sake of your team members. Say where you were, what you were doing, who is in the photo(s)/video(s) and any other information your team should know.
You can add a message or a note for an individual piece of media, or a group of pictures/videos. Whatever you choose to share will be commented on individually or as a unit.
Then just hit post and everyone in the Shared Drive will get a notification that there is new media in the Shared Drive.
When you open up the Shared Drive, you can toggle between Photos and People.
To invite new people to the Drive, go to People and then click “Invite People.”
They can only accept your invitation if they have an iCloud enabled device (a Mac computer, phone or tablet). You can invite them through their email or phone number, so long as that contact info is associated with an iCloud account.
Shared Drives are a great tool for placing all media at the fingertips of everyone on your team. You can have as many as you want too, so maybe have one accessible to interns or revolving staffers, and another for senior staffers/stakeholders. Or you have different Shared Drives for different parts of your team. Whatever works for you and your organization.
Have questions? Hit me up. I’m here to help you and you team get started building your Digital Media Library.
Check out some other iPhone tips and tricks.
Have any favorite secret iOS tips, tricks, tools or hacks that you love? Share them in the comments!
Ever wanted to spice up your Facebook post, but didn't know how?
With a Facebook Note, you can add a cover photo, as well as pictures and GIFs throughout your posts.
You can also format your text with bold and italics, bullet and numbered lists, hyperlinks and much more.
So instead of just another boring picture, your post can look like this:
If you have tuned out this news completely for Memorial Day weekend, congratulations!
If not, the biggest story in your varied timelines is probably about how the US is systematically removing children from their parents, many of whom came here seeking asylum (and all of whom came seeking a better life).
The parents are being given no information as to where their children are being taken or when — if ever — they will get to see them again. To make matters worse, we are now learning that the US has lost children (thousands of them 😞😱😡) that are supposed to be in the system, and that many of these children are getting sold to human traffickers.
This morning, Ivanka Trump tweeted a picture. The caption: “My ❤️! #SundayMorning”
While ordinarily, a picture like this would have gotten the Likes and the RTs rolling in, it could not have been more tone deaf to the world around it.
Ivanka is not just President Trump’s daughter, she is also a senior member of his administration.
A tweet does not live in a vacuum. A digital intern would have looked at this tweet and recommended to Ivanka she not post it, when the story of the weekend is lost children.
But post it she did. And so the Quote Tweets rolled in:
As a general rule, pictures and videos of babies and puppies can be engagement gold. But while good content is important, it can't work without an awareness of context.
In other words: you can ignore the people; but rest assured, they are not going to ignore you.
I use Twitter and Instagram a lot. Like a lot!
Both of these platforms require precision with limited text. Sometimes it's easier for people to follow what you are trying to say by turning your short text into more than one paragraph.
For a long time, I didn't know how to do that natively (in the app). So when needed, I'd draft my tweet or Instagram post in notepad and then copy and paste it into the platform.
And that worked just fine.
But it's annoying.
Then one day, I noticed something that had been right there at my fingertips all this time. It's so obvious, I felt silly for not noticing it. I didn't want to tell people about it, because I assumed everyone else already knew. But I recently shared it on social and so many people let me know how excited they were. This little trick (if you can even call it that) solved a problem they had struggled with for years. Clearly it wasn't just me missing this little Twitter and Instagram hack.
So many people told me they found it helpful, I just had to throw it up on the blog.
So without any further ado, if you want to hit "Return" (or "Enter") when composing a tweet or an Instagram post, just hit the "123" button. (The same one you hit to get to your number keypad or your punctuation.) And the "Return" key will be right there waiting for you. That's it.
Did you know that Facebook lets you save things you want to come back to later?
Ever see an ad you were interested in, but didn’t have time to dig in? Maybe it was a post from your favorite digital storyteller and strategist, walking you through some awesome Facebook feature you definitely want to learn about, just not at this moment 😉. Perhaps it’s a picture of your baby nephew, who’s just too cute for words and you don’t want to lose track of all those awesome pictures of him in his adorable little onesies.
Facebook has you covered.
Anytime you see anything on Facebook — ANYTHING! — you can “save” it, offering you easy access to it whenever you want to go back to it in the future.
Go to any post on Facebook and click the three dotes in the top right hand corner.
You’ll get a dropdown menu. The very first option will offer you what looks like a ribbon icon and the option to “Save post."
Click it and that post/video/ad will immediately be added to your Saved Folder
How Do I Find My Saved Folder?
This too is extremely easy. Go to your homepage and look at the tabs on the lefthand side of the screen. Under “Explore,” you’ll find your “Saved” folder.
You’ll also find a bunch of other cool things.
For example: You know those “On This Day” posts Facebook shows you, reminding you about that time you became friends with that person you don’t even know 8 years ago? Well sometimes there are days or people we might prefer not to remember (Eternal Sunshine of the Spotless Mind anyone?). Click “On This Day” and then go to “Preferences” in the top right corner. You can choose people or dates to be excluded from those otherwise fun and helpful Facebook reminders!
Okay, so back to your Facebook Saved Folder
Click where it says “Saved” and anything you saved will be there waiting for you.
You can even search within your saved items!
Once you’ve saved a few items, you can then build collections, to make it even easier to navigate your favorite material.
I always say that the only constant in social media is change. I don’t write to tell you every time any little thing changes on a social channel — if I did you’d hear from me literally dozens of times per week. But not every update is worthy of a blog post or an email.
Recently though, a few exciting updates have rolled out that are worth sharing.
You can now “follow” a hashtag on Instagram, just like you would follow an account.
Once you follow a hashtag, Instagram will include top posts using it directly into your feed.
To follow a hashtag, simply search for it on Instagram.
Then click “follow.”
Then you will start seeing relevant content showing up in your feed.
I'm very excited about this update, although it’s a bit hard to follow Twitter’s logic. They recently doubled the character length for tweets from 140-280, thus making threads, and therefore this update, much less relevant. But they're not irrelevant, so it’s still an exciting update.
If you aren’t familiar with the concept of threads, check out this blog post where I explain what they are and how they work (along with a bunch of other fun Twitter tricks and tips).
Before, when you created a tweet thread, you had to keep responding to previous tweets. Which is fine, but can be clunky. If you don't reply to the most recent tweet in your thread, they get out of order and your thread becomes hard to follow. It can take a few moments for your tweet to post, meaning you have to sit tight with your thoughts, waiting for it to catch up.
Now if you want to create a tweet thread, simply start typing your tweet. Below, next to the “tweet” button, you will see a plus. Click it and Twitter will open up another tweet for you. Keep going until you are finished and then you can send them all as a single unit.
BIG IMPROVEMENT, even if it's a little less relevant that it might have been a few months ago.
Facebook Stories aren’t new, but they have pretty much been getting ignored. Stories were Facebook’s response to Snapchat. They are small pieces of content — pictures, short videos or text — that disappear after 24 hours.
They have all the fun Snapchat-style filters built in, along with a lot of other fun tools. Spend a few minutes in there and you will find tons of fun toys. And they are updated regularly.
While Stories aren't new, what is new is that they are now available to Brand Pages. (Until recently, only personal pages could create Stories.)
To access Facebook Stories for a Brand Page, you can use the new Facebook Creator app. Or, open the Facebook app on your phone or tablet (currently, Stories only work via mobile), and go to your Brand Page. Underneath where you it lets you “write something,” click “create story.”
Once you have finished creating your tiny, disappearing masterpiece, add it to your Story.
Then anyone who likes your page will see it at the top of their Facebook page anytime they login for the next 24 hours. It’s a great way to get in front of your audience and to cut through the clutter of the newsfeed.
Quick note: you can also use Stories for Groups, and Events for which you have said you are attending. The Event feature in particular has the potential to be huge, in my opinion. Once people start using them, it will give everyone at a party, a concert, an event, etc. a way to create content and see what everyone around them is doing in real time. The engagement possibilities for that one are HUGE!
Those are the three social media updates I’m most excited about at the moment. Your turn — any to add?
Social media moves fast. You need a good strategy, but also countless cute/clever/funny/helpful/interesting pieces of content day in and day out to make it work. If you are doing it regularly, you are going to occasionally make mistakes.
The majority of the time, you will notice your error before anyone else does and you can delete your tweet or edit your post. Sometimes though, the only option is a response.
In preparation for Black Friday, McDonald’s sent the following tweet into the world:
This wasn’t a typo or someone hitting send too fast. This was someone copy and pasting a note from an internal document, throwing it into Twitter or a third party scheduler, and letting it fly.
They didn’t even wait until Black Friday to send it — the tweet went live on Thanksgiving.
Now if you run a small business or manage your band or nonprofit’s social media account, you could simply delete this tweet. If you’re a behemoth like McDonald’s, not so much.
You do have a few options though. You can:
McDonald’s went with option four, tweeting this the following morning:
While the follow up tweet didn’t get nearly as many retweets or likes as the original tweet, it did appease the internet, which is always hungry for a social media scandal.
You need look no further than the responses to see that the follow up fully appeased the Twitterverse. This time.
But user beware: if you or your team require coffee to start the day, then by all means, have it on hand! If you are McDonald’s that really shouldn’t be a problem. 🙄 🙄 🙄
When Facebook Live first came out, I’ll admit it — I was daunted.
I’m supposed to go to stream live to the world without the opportunity for a second take? Ummm, no thanks!
I had to worry about sound, lighting, my "script," distractions in the background... It was daunting.
But here’s the thing — Facebook Live is a hugely important tool in your digital toolkit. I regularly work with clients who go Live on Facebook for the first time and find that their videos reach more people that like their page! (300% reach — yes please!!!)
We know that people watch Live videos 3x longer than videos that aren’t live. And that they engage with them 10x more than regular videos!
So yeah, apprehension aside — Facebook Live videos get people watching and engaging.
Before I ever went Live on Facebook for the world to see, I came up with a hack that allowed me to ease my way into the otherwise scary world of live streaming.
And here’s the thing: It’s so simple, you’re going to laugh.
Before going Live for an audience via my brand page, I went Live via my personal page with my privacy settings adjusted to “Only me.”
This meant I could practice being on camera, see how the video looked on my computer, hear the sound, play with the awesome built-in filters, and a whole lot else, knowing that I’d be the only to see my first take.
So here’s the step-by-step breakdown.
Open up Facebook on your smartphone. Where you would say "What's on your mind, choose "Live."
If that option isn't there, then just click into the post and then click on the camera icon below.
You will then get a list of options. Choose "Live Video."
Once you have done that, directly underneath your name, you will see a dropdown menu that has likely defaulted to either “Public” or Friends.”
Click on it and you will get a list of privacy setting options.
Select "Only me."
Now when you go live, the only person who can see your video is you.
When you are finished going live, instead of publishing it to your page, just delete it. Or publish it to your page (if you want to play around with any of the settings) and you can delete it later, comfortable with the knowledge that your video only had an audience of one (you!).
I hope this hack helps you get over the initial hurdle of going Live. It really is a powerful tool and I highly recommend you experiment with it as you are telling your digital story.
Want more tips on getting started with Facebook Live. I wrote up a helpful checklist, full of things to consider before, during and after your broadcast.
Since writing this post, Twitter has expanded the length of tweets from 140-280. While you might need NEED these hacks as often, every one of them is still worth understanding and will offer you a more complete toolkit when using Twitter.
Twitter has also updated the way that you can create tweet threads. I wrote a blog post about the update. You can find it here.
A while back, Jack and his Twitter crew talked about massively expanding Twitter’s iconic 140 character limit to 10,000! Predictably, the Twitterverse went crazy. So Jack relented. Sort of.
While an individual tweet is still limited to 140 characters, Twitter has redefined what counts as a character. So while everything might still look/feel the same, you actually have quite a bit more room to get your thoughts out in a tweet these days than in the Twitter of old.
Many of these changes happened below the radar of the non-avid Twitter user. So I thought it would be a good time for a round-up.
Twitter is changing all the time. If I missed any new functionalities, let me know. I’d love to add them to my list.
A GIF, or a Graphics Interchange Format, is a short clip of a video or an animation set to repeat itself on an endless loop.
Twitter now has a built in GIF library. If you haven’t played with yours yet, you are missing out on some serious storytelling fun! Why type “Sad!” when you can demonstrate it in a fun video format.
To access the library, open up Twitter and start composing a new tweet. Then simply click on the GIF icon.
This will work on your computer, your tablet or your smartphone.
Twitter will automatically populate a wide-array of GIF emotions to search through.
Click on the appropriate emotion and scroll through the many, many options. Or, search for the emotion/concept of your choice.
Once you have the perfect GIF, select it and it will be added as media to your tweet.
And per the theme of this post — it will not count against your character count!
Please note though, you cannot add a GIF to a tweet containing any other media, or as part of a Quote Tweet (more on Quote Tweets below).
Another fun option, built write into your tweet, is the ability to conduct a poll.
Once you have selected the option, you can input a series of “answers” to whatever question you choose to pose in your tweet.
The default (and minimum option) is two “choices,” but click "+ Add a choice" and you can tack on a third or even a fourth.
When this fun tool was first rolled out, the only setting was for your poll to last for one day. But now, you can set your own length, ranging from 5 minutes to 7 days. To do that, just click on the poll length’s default “1 day” and set your desired length.
Obviously, since it’s on this list, a poll doesn’t count against your Tweet’s character count.
If someone takes your poll, they will see the breakdown of votes by percentage. Voting is anonymous. You won’t know who took your poll, nor will anyone else. But it is a fun way to engage your audience and let them tell you directly what they think about any given question.
Quick note: each “choice” is limited to 25 characters. Prepare accordingly. Also, like GIFs, you can’t insert a poll into a Quote Tweet or a tweet with media.
Once upon a time, every character in a link counted towards your character count. Obviously, this was extremely problematic — some links themselves are more than 140 characters!
The original solution to this problem was the link shortener. bit.ly is the most famous, but there are others.
Twitter eventually realized how untenable it was to have a platform that had become synonymous with news, forcing users to employ workarounds in order to share most news articles. So while you weren’t looking, they changed the way they count link characters.
Whether it’s 12 characters or 1200 (eek — that would be quite a long url), all links now count as 23 characters. So keep bit.ly bookmarked for some of its other fun features. But never again waste time shortening a link just to save space. Twitter has got you covered.
Just like GIFs and polls don’t count against your character limit, pictures and videos are likewise exempted from your count. You can add up to four pictures to any tweet that isn’t a Quote Tweet.
Use your pictures to help tell you story.
But don’t just tweet pictures. Be sure to always tell your audience why you are tweeting them. It should be easy when you still have ALL of your precious 140 of your characters to play with!
4b) Tagging People
Most regular Twitter users know that they can add pictures to a tweet (although I’m not sure how many realize their picture(s) aren't counting against their character count).
This is a tool however that I’ve found few people are aware of. And if they are, I find many don't truly appreciate its power.
When you add a picture (or 2, 3 or 4), you can “tag” people who are in the picture. I put tag in quotes because they don’t actually have to be in the photo for you to tag them.
To do so is simple: after you add your picture, click “Who’s in this photo?”
You can then search for any Twitter user by name or handle and tag them in your photo. It’s important to note that you can’t differentiate which picture a particular user is in — you can just tag them in your pictures, generally. But the coolest part about this: you can add up to ten users to any tweet! That should help you save you a whole lot of space since now you don’t have to write out all those handles within your tweet in order to tag them.
Quick note: some users have privacy settings that won’t allow them to be tagged in pictures. You can still tag them in your tweet, you just can’t tag them in your picture.
5) Quote Tweets
I mentioned this concept earlier, with the promise to cover it shortly. This is a fun one.
Once upon a time, if you wanted to retweet something, you had to do it sort of manually. You would take the tweet's content, add an RT before it and then send it to your users. This was problematic for numerous reasons, the biggest being tweet length. If a tweet was already 140 characters you couldn’t add an RT. And even if there were three characters to spare, you might not be able to add in the original sender’s handle. That led to awkward MTs, or modified tweets (if you don’t know this acronym, here's a bunch more you also might not yet know), where you retweeted an edited version of what someone else had already said. You could modify for length, content or accuracy, but whatever your reason, it certainly complicated the heart of the RT.
So Twitter adapted. They changed the way RTs work. You still occasionally see old school RTs, but it’s rare.
Then Twitter added the Quote Tweet.
When you go to retweet on your tablet or your smartphone, you’ll see be asked if you want to Retweet or Quote Tweet. Or your computer, you’ll have the option to Retweet, or to “Add a comment…”
You can add a full 140 characters to your Quote Tweet. This can be a great tool to save space. If someone tweeted something and you want to expand on it, you don’t need to start with an explanation. You can even Quote Tweet one of your own tweets, in order to continue a thought. Quote Tweets are a great tool for building out longer thoughts. Take advantage of them!
Similar to Quote Tweets, Twitter changed the way that replies work. It used to be that when you hit reply, Twitter automatically added the handle of the person who sent the original tweet, as well as any other handle tagged within.
But Twitter realized that people were struggling with what came to be known as “tipping canoes:” Twitter conversations that were so full of handles that there was no place left to actually add your thoughts.
So now when you hit reply, the original sender and all tagged handles will still automatically be tagged in your response, but they will be tagged outside of your actual tweet. Meaning you can respond to one handle, or a big group, without worrying about tipping that Twitter canoe.
So let’s say that instead of Quote Tweeting a response to @BarackObama, I replied to him.
I still have all 140 characters for my response.
Likewise, if I reply to @JimmyKimmel while he is thanking @SenatorCollins for doing the right thing on healthcare, they will both be tagged without taking away from my character count.
If you want to remove someone from your tags, just clicks on the list of names and you can deselect as you desire.
But note, you can’t deselect the original sender’s handle. You are stuck with them. Don’t want to mention them? Then maybe don't reply to their tweet!
Bonus) Thread Tweets
Okay, that is six ways that Twitter now offers for us to get more of each and every tweet.
But the Twitterverse still wasn’t satisfied and they are notorious for finding clever workarounds to problems that bother them.
Sometimes what you have to say won’t fit into 140 characters, no matter how many other tools you have at your disposal. At that point, you can thread together your tweets to tell a longer story.
Anytime you reply to a tweet, from anyone including yourself, Twitter will connect those two tweets with a blue line.
So if you have a longer story to tell, break it up into tweetable chunks and then share it, one piece at a time. But be careful — they have to be in the right order, or they will be impossible to follow.
To do this is simple: send your first tweet. Then reply to it. Then reply to that one. Then that one. And so on.
FYI — Threading tweets like this is sometimes referred to as a Tweet Storm.
There are many different ways people choose to differentiate a tweet from a threaded tweet. After all, your followers won’t know there’s more to come if you don’t tell them.
The most common approaches are as follows:
So that’s six new(ish) ways to get more of your tweets and a bonus user hack you should know about.
Do you have any additional tips or tricks you've found to get more out of Twitter? Respond in the comments and/or share them with me on Twitter. I want to hear from you!
Want to learn more about any of the above concepts, or anything else about this often-perplexing platform? Book a class today to become a Super Twitterer.
On Friday night, I went to see a Grammy winning bluegrass legend wow his crowd with songs spanning his 40+ year career.
Because I’m both a bluegrass nerd and a social media nerd, I streamed one of his songs via Facebook Live.
It was late on a weekend night and it didn’t get a lot of views in real time. But over the next 36 hours or so, it was watched a few dozen times. (And now I can go back and rewatch the band anytime I want on my personal Facebook page!) But truth be told, by Sunday night, I wasn’t thinking about the video anymore than I was about the drive to and from the show.
But then Monday morning, something interesting happened — my video was “liked” by the bluegrass legend it featured.
Now let’s be clear: I don’t think that this artist liked the post himself (although he might have). More likely it was a member of his marketing or management team.
But the notification that he had liked my video popped up, and I have to be honest — I got excited. Like, more excited than I probably should have.
I work in social media for a living. I know how this works. I know he probably has some marketing agency liking positive mentions of him online. But you know what: it still got its intended effect out of me!
Having him like my video felt like getting a high five or a quick hello from a bluegrass legend.
Does that handshake mean that we are suddenly best friends? Of course not.
Does it mean I can suddenly shred on the mandolin like he can? I wish!
Am I still excited enough that I immediately want to tell all my friends about it? Yup.
Liking that post cost him literally nothing (save for whatever he’s paying his agency to manage his social media—but that’s a story for another post). Yet it added to my excitement about the show.
Social media serves many roles, not least of which is customer service and community relations.
Think about yourself as a movie star. When you walk down the street, people recognize you. You can't stop and have lunch with every fan. You can’t even stop and take a picture with them all or you’d never get anywhere. But you can nod and smile to everyone who waves at you.
That’s what a "like" or a "favorite" is on social media — it’s a head nod from a celebrity. It doesn’t suddenly make you best friends or ensure that they will buy your product/go see your next movie/buy your upcoming album. But it shows the fans that you are real, and that you respect them as people, not just as consumers. And it only takes as much time to create that connection as you need to give a single click of your mouse or tap on your phone.
If you see a celebrity on the street, and you wave at them, you are going to tell your friends one of two stories:
“Oh my goodness, I just say this famous person on State Street. It was so cool!”
*** OR ***
“I just saw this famous person on State Street. He was kind of a jerk.”
You’re the celebrity. Which would you prefer?
We live in strange times. One person with a little ingenuity and a Twitter account or a YouTube channel can have greater reach than their local paper, and greater influence than even some in the national media.
But for most of us, we log-on to social media to connect with our friends and family, to see what’s happening in the world and to share our opinions. We aren’t trying to build massive audiences—we just want to learn, to socialize and to share our opinions on the story of the day.
And so often today, that story is about politics.
We live in a social media age: never before have American politics moved so fast or felt so destructive. It feels like we are in an endless state of breaking news; CNN’s chyron writers can hardly keep up with the stories as they come rolling in.
So let’s say you want to go online and get involved in the conversation, but you aren’t sure where to start. Then these ten tips might be for you. This list could apply to professional politicos and full-time activists, but I didn’t write it for them. Rather it’s intended for people with jobs, families, social lives and a million other things going on, but who still have a passion to change their community, if not the world.
Tip 1 — If it didn’t happen on social media, it didn’t happen
This is the first rule of any campaign I’ve ever worked on, and it needn't be limited to traditional political campaigns. If you go to an event, no matter how well attended, consider all of those who didn’t attend. Some didn’t know about it, some couldn’t get off work, some live in other places. Talking about the events and meetings you attend both bring in new audiences in real time, and give more people a reason to attend such events in the future.
Share your story via the social media platforms of your choice throughout the event. Quote speakers, share videos of exciting moments, talk about why you are there, what you are learning and how great a time you are having.
Or else, it never really happened 😉
Tip 2 — Your story is your best asseT
All the facts and statistics in the world can’t compete with a personal story from someone in your community. Hearing that 23 million people will lose healthcare is powerful; hearing that YOU or YOUR BROTHER won’t be able to keep their healthcare, far more so.
Your story doesn’t have to be tragic to be powerful. What got you active in the movement? Why do you care? What are the moments that shaped you? They are all part of your story.
You don’t have to reveal your deepest, darkest secrets to put a personal spin on the story of the day.
Activists are, first and foremost, organizers. Sometimes, their goal is to use the internet as a tool to bring people together in real life. If that’s your goal, optimize your efforts.
Facebook events are extremely powerful, but ONLY if used correctly. Don’t build a Facebook Event two days before an event. At that point, you have missed your window. If you can’t build it at least 4-6 weeks prior, you are not really taking advantage of this awesome tool. (Bear in mind, this is NOT applicable for birthday parties, community concerts, etc., where you can pretty much do whatever you want. This is for public events that you want to promote to a public audience.)
Once your Event is built, invite people you think will want to attend and share it with your networks. Post about it on your wall, email it to your friends, tell people about it in real life and let them know they should join.
Once you have a group of people who have said they are “interested” or “going” to your event, now it’s time to engage them.
Every time you post an update in the event, everyone “interested” or “going” will get a notification. So it’s important not to annoy them (they can remove themselves from the event outright or simply from receiving notifications). My recommendation: post about once a week until the final two weeks prior to the actual event. Then ramp up as you get closer. But just about EVERY notification should not solicit, but rather excite.
Tip 3 — Online organizing starts offlinE
You will not sign up for a Twitter account today, and amass 100k followers over the next few weeks (if you do, contact me and let’s tell that story!). But connect with the people you already know in real life and let them know how to find you online. This can be at events and meetings, in your email signature, within Facebook Groups in which you are active, etc.
The people who already know (and love) you will be much more receptive to your message than a group of strangers. And if your goal is to make a difference, it helps to have a receptive audience.
Tip 4 — Support each otheR
If you see someone getting attacked for speaking out, it’s okay to step up for them, just like you would in real life.
If you aren’t comfortable getting involved publicly in an online debate (some can’t because of their jobs, others just aren’t comfortable with it), consider dropping a private note to the person under siege. Let them know you appreciate that they are fighting the good fight.
If we cede the conversation to the bullies, we lose. We can’t all be outspoken activists, but we must support each other so that those who are in a position to engage won’t get shut down and pushed out of the conversation altogether.
Tip 5 — Use Twitter lists as a listening tooL
I know a lot of people who don’t like Twitter because they find it too confusing. And I get that. At first glance, Twitter is chaos. But Twitter lists help bring order to the chaos.
Utilizing them is free and easy, and you don’t even have to build your own — you can subscribe to someone else’s.
Lists can be public or private:
Build lists of journalists, people who inspire you, friends, colleagues, etc.. And then get a free account with HootSuite or Tweetdeck and easily monitor them, on a timeframe that works for you.
Lists only show content shared by those in your list. So if it’s a list of journalists, whenever you login, you can see all of their tweets in a manageable stream, and nothing else. Literally: order out of the chaos.
This will help you stay informed and connected to many different groups of people in a way that won’t feel overwhelming.
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